The service department tried to charged me for service a maintenance service that was already covered under my Toyota Care package, which includes 30,000 mile service. Resolving this required coordination between the finance and service teams to correct the error. I hope this kind of issue does not recur in future visits.
10/31/2025
Jen T. VERIFIED CUSTOMER
Thank you !
10/31/2025
Benji N. VERIFIED CUSTOMER
Didn’t fix my issue. I brought my truck to a different dealer and they fixed it
10/31/2025
Travis V. VERIFIED CUSTOMER
1 1/2 hrs to get oil change and rotate tires. Meanwhile I'm being told I could use tires soon when my car is only 7months old. Commission based sales? Nic my service rep was great. Not his fault at all. I'm not mad at your tire salesman either. He's just tying to make a living. I just want a quick in and out experience without being approached to open my wallet. Again the car is 7 months old and i have already opened my wallet plenty.
10/30/2025
Randy A. VERIFIED CUSTOMER
Thanks
10/30/2025
Byron L. VERIFIED CUSTOMER
Great service and friendly!
10/30/2025
Walser Nissan. VERIFIED CUSTOMER
Nick was so great!!!
10/30/2025
Alyssa D. VERIFIED CUSTOMER
Absolutely incredible service. Rylen goes above and beyond every single time. Kept me well informed throughout the entire process.
10/30/2025
George F. VERIFIED CUSTOMER
easy,quick,sraff explained all.
10/30/2025
Peder T. VERIFIED CUSTOMER
Nick was a great to deal with!
10/30/2025
Austin P. VERIFIED CUSTOMER
I frankly had an awful experience. I had a nail in my tire and was then told by the salesman that I needed 4 new tires because of a nail. Mind you that I bought my car new from Toyota and my tires had less than 11,300 miles! $1000’s in new tires was the recommended solution for a nail in a tire.
The salesman also proceeded to tell me that I should get new tires because the treads are worn and will need new ones anyways. I then took my vehicle to get a tire patch for $25 and was informed my treads were 9/13th. Very disappointed and won’t be returning.
10/30/2025
Cheryl L. VERIFIED CUSTOMER
I had to ask for a copy of my inspection. I wasn’t given an option to buy a new air filter and I apparently have an oil leak. Nothing was explained.
10/30/2025
Matt C. VERIFIED CUSTOMER
The service advisor was very friendly and helpful getting. I scheduled my appointment over the phone and the scheduler was able to get me in for service on very short notice. Great customer service / experience.
10/30/2025
Mary V. VERIFIED CUSTOMER
Nick was awesome and so were both courtesy drivers to and from my home.
10/29/2025
Sara R. VERIFIED CUSTOMER
Rylen was great! He did an excellent job of explaining the options and the results of the inspection in a personable manner.
10/29/2025
Roger K. VERIFIED CUSTOMER
Rylen was the best I've had.
Personable. Knowledgeable. Thorough.
10/29/2025
Jed X. VERIFIED CUSTOMER
Awesome Well Spoken Person!! Thats all I can say
10/29/2025
Tyson W. VERIFIED CUSTOMER
It was very difficult to obtain this appointment. I called several times (three or four). Niel later told me that the service reps I had talked to over there phone didn't create an entry in your system for me. You knew that I had an appointment, but nothing else. He did a great job compensating for these mistakes of his peers.
10/28/2025
Shirley M. VERIFIED CUSTOMER
I think the service team at Carlson Toyota is top notch and does great work. My car runs so much better after the service I received.