Craig was helpful explaining damage from car accident and recommending shop for repairs.
9/14/2023
Tinh D. VERIFIED CUSTOMER
Satisfied
9/14/2023
Jamal H. VERIFIED CUSTOMER
Will Portollo is extremely friendly and provided me with best customer service and upfront cost estimate and waiting time. Thanks Will!
9/14/2023
Ana M. VERIFIED CUSTOMER
I feel like I didn’t get good customer service as my previous because I would ask questions and I wouldn’t get them answer how I expected because it was over. Booked and I felt like the tension and stress was getting taken out on customers that was getting their vehicle done ….I think work stress shouldn’t be getting take out on customers.
9/14/2023
Nancy B. VERIFIED CUSTOMER
Keith was very helpful and so kind. I enjoyed talking to him. Everyone should like him.
9/14/2023
Chad S. VERIFIED CUSTOMER
Super friendly and accurate time estimate for my service.
9/14/2023
Steven S. VERIFIED CUSTOMER
As far as I’m concerned, you have the best team in the business!
9/14/2023
Corliss M. VERIFIED CUSTOMER
Great experience. Very professional.
9/14/2023
Robert K. VERIFIED CUSTOMER
You need more people like Will at the beginning of the experience getting work done on your vehicles. Great person to work with.
9/14/2023
David W. VERIFIED CUSTOMER
I dislike the non-human process of making the appointment. Then after arriving early to have my oil change done, it was an hour and 5 minutes before my Tundra even went in the building. A $95 oil change and poor service is enough to make this long time customer and Carlson Toyota proponent go elsewhere from now on. Unfortunately this is a continuation of a long term slide in service quality that will be ending for me. Everyone apologized for the delays and claimed they were “overbooked “. If you have too much business, I can help by not coming back.
9/14/2023
Dan F. VERIFIED CUSTOMER
Only thing I noticed with the vehicle is that all 4 tires were at 55PSI. That might have been related to my issue. I deflated them down to the recommended 35PSI and it drives much better. Not sure if that was missed at PDI?
9/14/2023
Brian G. VERIFIED CUSTOMER
Craig in service was honest, courteous, and very helpful. Your technician did a great job, was very thorough with the inspection. Very impressive dealership. Thank you again!
9/14/2023
Heidi B. VERIFIED CUSTOMER
I’m happy to do a survey. Scott is the best!
9/14/2023
Obiajulu A. VERIFIED CUSTOMER
Thanks Craig.
9/11/2023
Roger J. VERIFIED CUSTOMER
Disappointed that you could not satisfy the issue. But service person was very courteous and honest.
9/11/2023
Jason W. VERIFIED CUSTOMER
Friendly. Approachable.
9/11/2023
Jennea V. VERIFIED CUSTOMER
He was very friendly and helpful.
9/10/2023
Tara G. VERIFIED CUSTOMER
I believe the gentleman helping me was named Ben. He answered all of my questions for me and was extremely helpful and understanding. He was professional and I have some questions towards the end that he said he would follow up with me on Monday so I look forward to hearing from him.