Bed cover was not installed correctly. Had to disassemble and reinstall myself.
9/20/2023
Tom B. VERIFIED CUSTOMER
First time for service with a brand new truck, after inspecting wheels one of the rims was scratched pert bad.
Could take a little more time and quality of workmanship.
9/20/2023
Kim Hon. VERIFIED CUSTOMER
7:30 am to 10 am for an oil change and tire rotation. Also, I told Will I bought my tires from Carlson Toyota, and tire rotation should not be charged, he said he could not find it on the database, ultimately he didn’t charge it. He said a car wash would be provided in the beginning, that wasn’t done. In the beginning he said my vehicle would be ready by 8:45 am, later he called me it would take additional 30 to 45 minutes and finally my vehicle was ready at 10 am. I am okay taking more time to do the work correctly the first time, just be upfront in the beginning.
9/20/2023
Paul S. VERIFIED CUSTOMER
The team did a great job as always.
9/20/2023
Craig S. VERIFIED CUSTOMER
Sounds good!
9/20/2023
Darcie B. VERIFIED CUSTOMER
Craig was very nice, as was the service manager Lance. I appreciate the great customer service with them.
9/20/2023
Catherine C. VERIFIED CUSTOMER
The service manager did not listen at all and bordered on rude. I had received a price on the work from my salesperson, the parts department, and the service manager before the work was begun. But after the work was finished, he would not honor the price. When I objected to this, sales staff and sales manager were great—they had the service manager redo the bill.
9/20/2023
Dale S. VERIFIED CUSTOMER
Very timely
9/20/2023
John O. VERIFIED CUSTOMER
When I select the service package recommended while making my appointment, why does the dealership still try to upsell additional maintenance. It is never clear - is this Toyota recommended or Carlson recommended. Also when I asked if someone could check if I already had something done (one of the upsell packages) previously I was told the computer system was just upgraded a few months ago and there was no way to look back. Really???
9/20/2023
Catherine A. VERIFIED CUSTOMER
He was thorough & listened carefully to my concerns. Thanks!
9/20/2023
Natalie L. VERIFIED CUSTOMER
Very professional and friendly
9/20/2023
Kathryn S. VERIFIED CUSTOMER
Waited almost 3hrs for an oil change and tire rotation
9/20/2023
Thomas S. VERIFIED CUSTOMER
I am very happy with the Service and work done on my van and it was done in one day!! Thank you very much!!
9/20/2023
Donna B. VERIFIED CUSTOMER
Thank you for continuous great service.
9/20/2023
Dori V. VERIFIED CUSTOMER
Everyone is always very friendly. And the time it took to get the maintenance done was in a timely manner.
9/20/2023
Cheryl J. VERIFIED CUSTOMER
Craig was wonderful! I am very particular and I keep up with Mai taking my auto regularly. I came in for breaks. Based on miles, I had a few more items to upkeep than I initially thought. Craig went through costs and what and why items were needed. He is a gift to your company.
9/20/2023
Jennah B. VERIFIED CUSTOMER
I received a full diagnostic of my Rav4 on Sept 8th, and a week later the vehicle wouldn't start from a faulty battery. I had to bring the vehicle in again, and I did not feel the diagnostics were sufficiently performed in the first place to catch the battery issue. Furthermore, I do not have full confidence that this all resolved the actual issue I brought the vehicle in for on the 8th. I have little incentive to return for service.
9/19/2023
Kara M. VERIFIED CUSTOMER
It’s been a very stressful summer with a car break down on the highway, crappy auto mechanics, searching for good used cars for long commutes on a budget, and when I finally bought the Tiguan, to find out the engine had issues, was heart breaking. I felt defeated. Keith dealt with my frustration and haste with grace. He never brushed me off, instead gave me as much attention as he could amongst what I assume is a busy and demanding position. I wished that I could have been more in the know on what was happening with my car for over a week, but I understand he was waiting on management to figure out the situation. I thank the dealership for replacing my Turbo and I’m hopeful to rest easy now with a dependable car to get me to work and back and sustain my livelihood. To Keith: your roll is so very important and I commend you for your patience and professional attitude in a sticky situation. The rental sure was a godsend, but am happy to feel at home in my little SUV for 2+ hours a day. Thank you all for doing what was right. I will recommend your team to others in the future.
9/19/2023
Jessica O. VERIFIED CUSTOMER
Will was professional, courteous, and explained what services I would be getting that day, when others would be due, and how this impacted my warranty. He went above and beyond when he helped me with a cover that was accidentally left off of my glove box. Thanks Will!