Great customer service, awesome interaction and knowledge.
10/6/2024
Christy E. VERIFIED CUSTOMER
Scheduled new tires got there and nobody updated my appointment.
I was there for 5 hours. I was told 3 hours.
10/6/2024
Samantha Y. VERIFIED CUSTOMER
Just dont understand why I had to wait 45 min. From the time you guys said the car was ready to be picked up. And then i even express pay so i didnt have to go to the conter but yet still had to go up to the counter. So there was no point of having that tbh cause it defeat the purpose of express checkout. Overrall this was the worst experience i had. And no one came too me i had to go up to the cashier and ask.
10/6/2024
Sali M. VERIFIED CUSTOMER
I love everything about Carlson Toyota. I have been a customer for years and always get excellent service. Thank you.
10/6/2024
Duane T. VERIFIED CUSTOMER
I had a free oil change and tire rotation, from the previous Carlson Toyota disaster oil change. Is a 2 hr oil change ok without a tire rotation? Watched multiple people that came in after me get there car before I did.
Was told they wanted to keep the best tires on the front. I understand that, my card for free tire rotation is gone. I had an appointment.
10/5/2024
Paul B. VERIFIED CUSTOMER
Disappointing at best! I asked that no after market film be put on the door edges and when I picked up the vehicle every door had film placed on the edge. I never realized how challenging purchasing a vehicle and getting it the way you wanted it could be so challenging. I don’t feel this individual deserves all the credit. I believe it can be shared in many directions.
10/5/2024
Doyle J. VERIFIED CUSTOMER
Was unhappy with the “pressure” to buy new tires from the tire service rep.
10/5/2024
Kenneth P. VERIFIED CUSTOMER
It took 3 hours to install 4 new tires and do an alignment plus they inspect the vehicle every time which I do like that part. I got a quote for 4 Goodyear assurance weather ready 2 tires. Accepted the quote and made an appointment for installation. Met the tire specialist and told him the tires I was there to get. They sent an advisor out next that used to work for Goodyear, said he installed some of the first weather ready 2 in the country. I paid for it and when I got home looked at the tread and it looked different than the pictures. That’s when I noticed someone put the wrong tires on my vehicle. I refuse to use these cause they don’t meet my standards.
10/5/2024
Arne K. VERIFIED CUSTOMER
Great service
10/4/2024
Kevin A. VERIFIED CUSTOMER
This is the second time I specifically brought my car in to fix the trim on the moonroof and it was not even addressed.
10/4/2024
John M. VERIFIED CUSTOMER
Brought our vehicle in for a simple oil change and it took 90 minutes… and when we asked about the status they did not know where it was!? Eventually it was located.. but a tire pressure light was on which was not on when taken in.. so, no.. we are NOT satisfied.
10/4/2024
Joan M. VERIFIED CUSTOMER
I had one question and he answered it.
10/4/2024
Aaron J. VERIFIED CUSTOMER
Cashier clerk was abrupt and rude when I asked if my car got washed. Her response was a very abrupt “You need to go see someone at the service counter to answer that question.” It was a simple question and her tone was way uncalled for.
10/4/2024
Safi C. VERIFIED CUSTOMER
I disappointed with Annika Williamson at the Carlson Toyota dealership they way she helped me unprofessional she didn’t want answers any my questions.
She is so rude for me I asked her how long it takes to finish my services she told me I don’t know overall, she is poor Customer services.
10/3/2024
Stephen C. VERIFIED CUSTOMER
I arrived ten minutes early for my appointment at one. After an hour I inquired after noticing my Highlander had been washed. I was told that I was next, bottom line it took over one and a half hours for a tire rotation and 12 point inspection. I never saw the service rep and at checkout there was no copy of the inspection. The cashier had to run one off for me. On my way out I saw on the inspection sheet that I needed a cabin and air filter. No one informed of this. Also I was told initially that my tires were rated at a point between the red and yellow ratings and should consider new tires but on the installation sheet it showed my tires were rated green (the Bridgestone tires are 26 months old with under 40,000 miles). We have purchased three vehicles at Carlson and am very disappointed with this experience. We are now questioning weather our next new vehicle will be purchased with Carlson. Stephen & Rosemary Christenson
10/3/2024
Dennis M. VERIFIED CUSTOMER
Nick was great. He reviewed my concern and everything checked out fine before I left the dealership. All is well.
10/3/2024
Safi C. VERIFIED CUSTOMER
It’s really good
10/3/2024
Stuart P. VERIFIED CUSTOMER
Nick was prompt and informative.
He did an excellent job!
Thanks Nick!
SP
10/2/2024
Mary M. VERIFIED CUSTOMER
The driver that gave me a ride to and from was excellent, very nice, friendly