Brandon was courteous and straight forward. He helped me check out quickly since I needed to pick up my older son from school and he even offered to pull the car up since it was snowing and I had my infant with me.
11/21/2024
Heidi D. VERIFIED CUSTOMER
Excellent customer service very friendly service advisor. I would definitely like him to help me out next time.
11/21/2024
Pam D. VERIFIED CUSTOMER
My appointment went great.
11/21/2024
Nancy L. VERIFIED CUSTOMER
Aaron was prompt, professional and pleasant to work with!
11/21/2024
Michael H. VERIFIED CUSTOMER
Aaron did nice job.
11/21/2024
Cheryl K. VERIFIED CUSTOMER
The staff has been very helpful and knowledgeable. They are great at answering any questions we’ve had.
11/21/2024
Sivaraj S. VERIFIED CUSTOMER
Quick and professional. Thank you.
11/21/2024
Golden Hearts. VERIFIED CUSTOMER
Addressed all my concerns respectfully
11/21/2024
Sheldon S. VERIFIED CUSTOMER
Nicholas was very courteous and we appreciated his service to getting our car done quickly and properly.
11/21/2024
Judy L. VERIFIED CUSTOMER
The team was great.
11/21/2024
Don S. VERIFIED CUSTOMER
Nick was great
11/21/2024
Charles L. VERIFIED CUSTOMER
Good work done quickly
11/21/2024
Pat P. VERIFIED CUSTOMER
Brandon does excellent work. He sits down with you as if you are the only customer and explains what needs to be done.
11/21/2024
James M. VERIFIED CUSTOMER
Kim was great, very personable, very sweet and helpful, I could use her for a friend, Lol, all kidding aside she was great ????
11/20/2024
Amanda J. VERIFIED CUSTOMER
Thanks again!
11/20/2024
Joel S. VERIFIED CUSTOMER
Alex and the team at Carlson Toyota came through for me. From consultation through resolution, I could not be more satisfied.
11/20/2024
Cheryl L. VERIFIED CUSTOMER
Informative and polite
11/20/2024
James M. VERIFIED CUSTOMER
Arrived at 12:15 for 12:30 appointment oil change. They said it would be done by 1:30. Looked outside at a quarter to 2:00 and my truck was sitting there. Went up to the counter and asked him if my truck was done. I don't know how long it has been sitting there but they finally brought up my paperwork it was done. Then I got into my vehicle and my antenna was in my passenger seat.
11/20/2024
Jessica J. VERIFIED CUSTOMER
A huge improvement from the last time I was in. I explained to the gentleman that greeted me with a handshake that the reason I haven’t been in to Carlson was that the last time I found oil leaking from my drain plug. I myself had to actually torque the drain plug.
The gentleman said he was aware of quite a few complaints about the same issue and reassured me that that problem has been dealt with and resolved. I love the fact that the technician is doing a short video informing what he sees and what they are doing. 5?????????? in my book. Thank you again and I’ll definitely be back.
J.Moyer
11/20/2024
Jack B. VERIFIED CUSTOMER
I come to your place for oil change and more importantly, the vehicle inspection. I always make and appointment, knowing that I'm going to be waiting in the lobby. The last 2 oil changes have been longer then what they used to be. 80 mins, if a person has an appointment, is too long for me. All my other vehicles (4) I do my own oil changes.
Everyone is so good there, I just wish, with an appointment, wait time would be a little faster. Thank you for your time.
Jack