Carlson Toyota Auto Repair Service

Scott was communicative, quick to reach out, and straight to the point, I appreciate that!

Nick was helpful with my warranty and what was covered under it. He is always helpful when I bring my car in. Thank you for such great customer service.

Scott was great and the tech that diagnosed the problem deserves a raise

Everyone was nice

Your team is great!

Always good service at Carlson Toyota.

Couldn’t rotate the tires because there was a broken wheel lock key. Is there only one in the whole service bay?

Excellent service and very quick!

I had an appointment for an oil change and 90,000 mile inspection for 11:45. The car was finished nearly 4 hours later. I got the email update about 1pm saying the inspection was complete and asking for my ok to change the cabin filter, which I responded to. Almost 2 hours later I asked the service representative how much longer would it be. He checked and said my car needed to be moved and there wasn't an open area for the filter to be replaced. He apologized and said it should be done within an ahour. Nearly an hour after that the work was done. The rep apologized again for the wait, explaining that the inspection and filter replacement are done in one service area while the oil changes are done in another, and that they were down mechanics today. I have purchased 2 cars at Carson's Toyota and have had all my work done there,for over 15 years. I understand that short staffing is a problem everywhere, but I'm very disappointed that the rep didn't look for me to give updates when I had been there 3 hours. His initial explanation did not include the information about different service areas for different services, just that they had needed to move my car. More information, sooner, would have gone a long way toward making me feel valued as a customer.

Friendly and knowledgeable service

The fuel door spring was repaired as part of my service but the door alignment seems off now.

Fi

Brandon was awesome

After having my 12v battery die and be replaced on my new Prius, Nick had them go over the electrical system a second time to make sure it was charging as intended. It made me confident that the car is good to go. It also let me know I chose correctly when I purchased a Toyota.

Thanks

Brandon provided excellent customer service! He deserves recognition!!!!!

It went fast. People were very friendly.

Good job thank teamwork

Great customer service

Brandon Wright was outstanding!!! Excellent to work with! You have found a gem of an employee!!! Keep him !!!