I thank you highly for getting my vehicle in right away and getting the job completed as I need to return home to Illinois Friday. I was surprised that you were able to do the job on short notice, same day service. Thank you greatly to Alex and the technician that repaired my vehicle. I will remember you for some time to come.
12/20/2024
Alexander T. VERIFIED CUSTOMER
You charged an additional $100 in parts on top of $380 service. None of this was disclosed. And when asked about it, Kim said "yeah that's just how it is" and walked away.
12/20/2024
Katherine E. VERIFIED CUSTOMER
Great service. Thank you.
12/20/2024
Paul L. VERIFIED CUSTOMER
Took less than one hour. Very pleased.
12/19/2024
Ayele K. VERIFIED CUSTOMER
Service completed in the planned time-frame.
Available to answer questions and explain some of the findings.
I really appreciate your complementary shuttles service.
12/19/2024
Amir C. VERIFIED CUSTOMER
He was very professional and great. I would recommend him to anyone 10/10.
12/19/2024
Emeline A. VERIFIED CUSTOMER
Timely service!
12/19/2024
Darren J. VERIFIED CUSTOMER
I purchased an oil change package when I bought the vehicle, the guy today was trying to tell me it's only good for a 30 dollar rotation, he was actually kind of rude, I have not paid yet for an oil change, he said it was just for a rotation, why would I spend money on a tire rotation package??I am not real happy , he basically told me I was getting away with free oil changes and should not have been, I don't know if I'll be back
12/19/2024
Loretta F. VERIFIED CUSTOMER
Twenty years of trusted work done in my car. Thankyou very much . Always with respect also.
12/19/2024
Jordan D. VERIFIED CUSTOMER
Nick was professional and very welcoming.
12/19/2024
Xumeing T. VERIFIED CUSTOMER
Great communication with the service crew.
12/19/2024
Chercheng L. VERIFIED CUSTOMER
The service is pretty good in term of greeting me and getting the job done. I asked the service guy to see if the service included a car wash. He told me he could get that done for me. However after the service was completed, my vehicle was not wash.
12/19/2024
David R. VERIFIED CUSTOMER
Scott did an excellent job of communicating with me about my vehicle. Did a great job as always. Very satisfied.
12/19/2024
Shawn F. VERIFIED CUSTOMER
1. Vehicle now make a thud/thump when brake pedal is released. This did not exist prior to this appointment.
2. Sun roof cover was damaged/dirtied during repair which is obvious to see yet the vehicle was provided back to us expecting us not to find.
3. vehicle headliner was dirtied (unknown if permanent damage) during repair.
Left 3 voicemails for Lance Spah with no call back. Received call from service department trying to setup appointment.
Tired of being inconvenienced by every service appointment at Carlson. Of the 3 times we have been there (trailer hitch wiring, oil change, this repair) all 3 have had issues causing major inconvenience.
12/18/2024
Bart R. VERIFIED CUSTOMER
Excellent experience.
12/18/2024
Mary J. VERIFIED CUSTOMER
Nick was great as a service rep. Clear instructions and feedback on what was needed and how to proceed with future repairs. I would like to keep my car for another couple years and then because of personnel like Nick I would purchase anew car through Carlson Toyota.
12/18/2024
Mary H. VERIFIED CUSTOMER
Timely and good communication to keep the customer updated. Comfortable waiting area and customer friendly staff!
12/18/2024
Jane J. VERIFIED CUSTOMER
He was very professional and caring... he done a very good job ????