This was not Brandon's fault. There was/is a discrepancy about which DashCam was suppose to be installed. I was under the impression the optional Toyota Dashcam was going to be installed and not an unknown aftermarket brand. The tire pressure was not reduced, to the pressure on the door, as requested.
1/22/2025
Fnan G. VERIFIED CUSTOMER
You’re service is good thank you
1/22/2025
Michelle H. VERIFIED CUSTOMER
Communication very well about what was done and what may be needed at oil change.
1/21/2025
Tim M. VERIFIED CUSTOMER
Great customer service as always. Thank you
1/21/2025
Eiaa W. VERIFIED CUSTOMER
Thank you for
Excellent service
All service employees are helpful
1/21/2025
Afolabi A. VERIFIED CUSTOMER
Good job. Keep it up.
1/21/2025
Stacy S. VERIFIED CUSTOMER
Nic Schafer was THE BEST service advisor I’ve ever had! Thanks, Nic!
1/21/2025
Leah W. VERIFIED CUSTOMER
He was very friendly and clearly cares about his work!
1/21/2025
Eric H. VERIFIED CUSTOMER
Thanks for the quick turnaround
1/21/2025
Connie O. VERIFIED CUSTOMER
Nicholas was very enjoyable to work with providing great service and answering all my questions well.
1/21/2025
Emily C. VERIFIED CUSTOMER
Thank you so much! This Toyota dealership is our favorite
1/21/2025
Ahmed A. VERIFIED CUSTOMER
I bought Toyota Connect and came to fix the issue based on the Toyota connect referral so I came to your dealership because it’s a service team that I trusted in the past. The problem did not come from me. It came
From the Toyota connect app. Yet I was being hassled into diagnostics after initially being told any sales man can fix it for you and it wouldn’t cost you a thing. I think maybe another dealer is in order now. Thanks for nothing.
As Toyota goes they failed me with app not working and poor referral and a recall that’s not mitigated. As a dealer you’re no different that the Chicago dealers. Hungry, greedy and incompetent.
I’m sorry if it’s a harsh review but I think I’m disappointed and done.
1/21/2025
Nadine C. VERIFIED CUSTOMER
Brandon was fantastic!
1/21/2025
Mary H. VERIFIED CUSTOMER
Always get excellent customer service from Toyota
1/21/2025
Lois I. VERIFIED CUSTOMER
Very friendly and courtesy staff
1/21/2025
Belkis A. VERIFIED CUSTOMER
Great service .Aron has been very helpful.
1/20/2025
Darrel M. VERIFIED CUSTOMER
In today’s customer non-service climate in which ,if you can get a live person to speak with, they do not listen to what you are saying, it is refreshing to have someone like Nicholas Shafer. He not only told me exactly what was going on with my vehicle but also reacted to my needs as they changed during my visit. He earned my business now and in the future. I appreciate being treated as a customer and not just a consumer. You will have my patronage in the future.
1/19/2025
Daniel H. VERIFIED CUSTOMER
Everything went fine with the service. However, you may want to check the alignment of your car wash as it about a one foot wide area on the back of the car that didn’t get cleaned. It’s no big deal but I just wanted to let you know.
1/19/2025
Daniel O. VERIFIED CUSTOMER
Aaron was very professional!
1/19/2025
Jodi A. VERIFIED CUSTOMER
Please have the team speak up in the videos provided on multi inspection etc.. was very hard to hear and watch with them not speaking into and the background noise and other people speaking in background. Otherwise great job!