Nick did a great job with feedback and follow up. Nick is transparent and lets me know exactly what is going on with my vehicle. I appreciate that.
1/19/2025
Georges S. VERIFIED CUSTOMER
Thanks for your service
1/19/2025
Christopher B. VERIFIED CUSTOMER
Very professional service. The lounge was nice place to relax while I waited. Good coffee and very clean bathroom facilities.
1/19/2025
Michael F. VERIFIED CUSTOMER
It was a simple 10,000 mile service.
I met service manager Brad and he was very helpful and pleasant.
1/18/2025
Jeffrey J. VERIFIED CUSTOMER
Good service nice people
1/18/2025
Chanthachone V. VERIFIED CUSTOMER
Good serve with and helpful
1/18/2025
John O. VERIFIED CUSTOMER
Service tech was nice and helpful. But your online service appt system needs a lot of improvement. Why is it I select the recommended 100k service package and book the appt and when I arrive it is the same thing every time - “now what are you here for?” And then they scroll thru their iPad and can’t find the service that was booked. Your people need to have the tools to effectively do their jobs - your systems don’t seem to allow it - I can tell your people are trying hard.
1/18/2025
Kerra M. VERIFIED CUSTOMER
I was very happy with my advisor Aaron. He was honest and helpful and guided me well to know what to do with my van.
1/18/2025
Chad B. VERIFIED CUSTOMER
Scott was very easy to work with, kept me updated on needs of my vehicle while juggling so many other people at the same time. Thank you Scott!
1/18/2025
Sharon S. VERIFIED CUSTOMER
I brought my car in because it was making rattling and other noises in the rear of the car. While there has been improvement, there is still noise when going over bumps. I hate to think this is normal and all RAV4’s are like this.
I’m not sure what my options are. Can I come and test drive another model like mine to see if I hear the noise in it?
1/18/2025
Marc R. VERIFIED CUSTOMER
Scott backmam has a stressful job trying to make everyone happy. Did a good job.
1/18/2025
Peggy S. VERIFIED CUSTOMER
I had excellent service on Thursday. However, not much to choose from on the snack tray. I shouldn’t complain. I should be happy that snacks were available. I always enjoy a cup of coffee and a snack. A nice treat while waiting for my car. Thank you.
1/17/2025
Laura H. VERIFIED CUSTOMER
Very friendly and explained things about visit well.
1/17/2025
Timothy S. VERIFIED CUSTOMER
Nick and the fellow service technicians did an outstanding job.
1/17/2025
Shelby S. VERIFIED CUSTOMER
The man who helped me was very kind and informative
1/17/2025
Michele J. VERIFIED CUSTOMER
Nicolas did a great job keeping me informed and taking care of me. I will be asking for him again.
1/17/2025
Philip K. VERIFIED CUSTOMER
Thanks, Scott. I appreciate everything.
1/17/2025
Eugene J. VERIFIED CUSTOMER
All was well and I liked my service rep., friendly and informative.