The experience at this service was disjointed compared to other times I used the service department
12/18/2024
Stephan C. VERIFIED CUSTOMER
Everyone I talked to was great. All of my questions were answered. It took less time to do the work than what was estimated.
12/18/2024
Mohammed Y. VERIFIED CUSTOMER
Just wanna say thank you
12/18/2024
Pamela G. VERIFIED CUSTOMER
Very courteous and professional.
12/17/2024
James M. VERIFIED CUSTOMER
Great personality and very professional
12/17/2024
Paul J. VERIFIED CUSTOMER
Good service and great service advisor
12/17/2024
Joshua G. VERIFIED CUSTOMER
Very friendly
12/17/2024
Brett S. VERIFIED CUSTOMER
Made appointment & it still took 2 hours for an oil change. If the ship is so busy that they are too backed up then scheduling policy should change. I responded to the text regarding needed filter change and that wasn’t done, I had to wait further because they missed it only to be told the filter wasn’t in stock. Have always been satisfied with the service at Carlson on my Toyota vehicles and when we got a Nissan I still wanted that level of service but will take my Nissan elsewhere for services.
12/17/2024
Alfred D. VERIFIED CUSTOMER
Good
12/17/2024
Deana S. VERIFIED CUSTOMER
The employees were very
Efficient and friendly
I appreciated there work and kindness.
12/14/2024
Kong X. VERIFIED CUSTOMER
Quick and easy
12/14/2024
Thomas C. VERIFIED CUSTOMER
Service was prompt and completed ina reasonable time. A little disappointed that vehicle wasn’t washed after service.
12/14/2024
Charles D. VERIFIED CUSTOMER
Brad is awesome
12/14/2024
Kenneth V. VERIFIED CUSTOMER
The estimated cost on your website was almost 20% less than the actual cost due to fees charged on the final bill. It would be a better experience if the estimate for standard services ( like oil change, tire rotation) better reflected what the customer actually is charged for the service. A fair price for good service, which I received, is expected; a final bill close to 20% higher takes some of the shine off the experience.
12/13/2024
Daniel F. VERIFIED CUSTOMER
The service person who helped me this last time did a great job at repairing the damage that was done the previous week. I brought my truck in for a prepaid tire rotation. However, they also changed the oil 5000 miles before needed and then doing so cross, threaded and broke. The bolts holding on the splash guard. They told me I would have to bring it back later to fix that and threw the splash guard in the back of my truck. The service tech told me they were rusted however, they are not. They were just cross threaded all but one of them. He told me it was OK to change the oil early which is correct however, I have a prepaid plan and now I will be 5000 miles off on my next oil change. No one has said anything about that just sorry.
12/13/2024
Larry E. VERIFIED CUSTOMER
****
12/13/2024
David R. VERIFIED CUSTOMER
Completely satisfied with the service. Scott is thorough, professional and knowledgeable. Thank you Scott!
12/13/2024
Wendy S. VERIFIED CUSTOMER
Brandin was polite and helpful. I told him to have them change air filters if they needed to be changed. He conveyed that request to service team. Service team marked them red - no one talked to me. I received service recommendation to change filter when service person came to tell me service was completed. No mention of filters. When i went to pay, filters werent on invoice. I had to wait an additional half hour and when finally ready - my glove box was open and i havent been able to get it to stay shut.
12/13/2024
Donna H. VERIFIED CUSTOMER
Brandon was excellent! Very professional. I appreciated his high quality of service.