The service part was great The problem I have is the service advisor had quoted me the price the day before was going to be 600.02 for front brakes and rotors When I paid the bill it was in the upper 600 range so I was little surprised at the final bill
12/13/2024
Ching L. VERIFIED CUSTOMER
I hope your questionnaire can be in different languages, such as Japanese, Chinese, and Spanish
12/12/2024
Mary D. VERIFIED CUSTOMER
Service was great, but the glove box in the car was open and I
When I got in the car and now it will not stay closed.
12/12/2024
Joseph S. VERIFIED CUSTOMER
Friendly knowledgeable staff and the service was excellent and as expected
12/12/2024
Family Friendly. VERIFIED CUSTOMER
They said it was f8xed and then only to find out it was not fixed. They never checked their work.
12/12/2024
Malike P. VERIFIED CUSTOMER
Nice costume service and very nice staffs
12/12/2024
Dean M. VERIFIED CUSTOMER
Will complete the survey when received, always get great service at Carlson
12/12/2024
Carol K. VERIFIED CUSTOMER
Brandon was very friendly Andy polite and kept me informed. Service was quite fast, I am very satisfied.
12/12/2024
**** N. VERIFIED CUSTOMER
He is a fantastic Customer Service Rep. The best we have ever had at your Service Department. You should put him in sales!!
12/12/2024
Cynthia N. VERIFIED CUSTOMER
Very disgusted with this service. This problem with the gas gauge must get fixed. Nothing got fixed and I tried to tell them. I just bought this car in April and have had it in three times to fix the problem. I do not think it is ok to blow me off like I don’t know what I’m talking about. I will be bringing it back and I expect it to be fixed
12/12/2024
Susan S. VERIFIED CUSTOMER
There is a problem with the charges. I clearly said that if it was going to cost $111.22 to change 2 license plate bulbs then I didn't want it done. The agreement was that it would cost $40.00. If after consideration that couldn't be done then I should have been informed and it should not have been done.
12/11/2024
Drake A. VERIFIED CUSTOMER
Great job! Thank you
12/11/2024
Cynthia H. VERIFIED CUSTOMER
Excellent service.
He went above and beyond to help inflate the tires of my rav4.
Thank you for the great service.
12/11/2024
Deb A. VERIFIED CUSTOMER
There were some bumps in the road but everyone did their very best to solve and move forward - I appreciate that very much
12/11/2024
Laurie L. VERIFIED CUSTOMER
Nick was GREAT, but the service area forgot to wash my new vehicle. I left and got several miles away before I realized they hadn't washed it as they had told me they would,so I drove back and had them wash it.
12/11/2024
Jennifer B. VERIFIED CUSTOMER
All things were great!
12/11/2024
Dan G. VERIFIED CUSTOMER
No
12/11/2024
Cliffson O. VERIFIED CUSTOMER
The service was great, I will definitely come back again. I will make the place my home.
12/11/2024
Tsegay N. VERIFIED CUSTOMER
Thank you so much great service
12/11/2024
Michael R. VERIFIED CUSTOMER
Always the BEST care at Carlsons
Oil change done in reasonable time AND the peace of mind from the inspection. My Toyota is approaching ten years old with ALL maintenance done at Carlsons.