Appreciated prompt service to install new tires with scheduled service.
4/29/2025
Pamela S. VERIFIED CUSTOMER
Well done. Great communication!
4/29/2025
Aliasksandr V. VERIFIED CUSTOMER
I’m disappointed. I came on time for oil change service by appointment, but I spent three hours waiting.
4/29/2025
John M. VERIFIED CUSTOMER
Everything was fine and I was able to wait in the nice waiting room while my vehicle was serviced. The service gentleman explained in the detail everything they did and took his time to make sure I understood.
4/28/2025
Kurt C. VERIFIED CUSTOMER
Thank you for fast, comprehensive, courteous service!
4/27/2025
Shirwa A. VERIFIED CUSTOMER
Nicholas was extremely helpful and very friendly. I enjoyed my experience very much and he made the entire thing much less stressful by being so kind. Very much appreciated all of his hard work!
4/27/2025
Nancy L. VERIFIED CUSTOMER
Nicholas was friendly, professional and thorough. I appreciated his updates throughout the service time.
4/27/2025
Amy M. VERIFIED CUSTOMER
He was awesome!
4/27/2025
Jejuan W. VERIFIED CUSTOMER
Nicholas Schafer is perfect.
4/27/2025
David R. VERIFIED CUSTOMER
Not happy. Antenna busted, no one said a word. Found it in passenger seat. Then drove 10 minutes heard a noise , drove back. Told bearings were bad. Should have been caught. I'm not happy. Need to do better. Told 1250 for bearings per tire. Sooner 5 grand for 4
And it's just an assumption it's bearings not 100 sure. Not good.
4/27/2025
Kee Y. VERIFIED CUSTOMER
The sticker information in my car has incorrect information. The report says the tires is green but sticker says yellow. Sticker also says next oil change is one year from today (2026)
4/27/2025
Ivan M. VERIFIED CUSTOMER
Very disappointed, what's you guys? It's the second time you forgot to wash my car and you forgot to rotate the tires. What's going on with you people
4/27/2025
Erla E. VERIFIED CUSTOMER
Nick was kind and tried hard to do the best to fix my car , also Nick makes sure that I got my ride to going safe home and being picked to get my car.
Including the courtesy ride drivers were kind and safe to drive too.
4/26/2025
David M. VERIFIED CUSTOMER
In my Toyota app, it is still showing “active service campaign” . This is the description displaying on the HEALTH of the vehicle.
4/26/2025
Robert N. VERIFIED CUSTOMER
Long life Carlson Toyota for good services.
4/26/2025
Jerome P. VERIFIED CUSTOMER
We came to Carlson a few years ago because others appeared to be attempting to take $$ advantage. Now apparently you are drinking the koolaid:
After routine maintenance, said there was a vibrating noise you couldn’t identify and I couldn’t hear—wanted to investigate further.
Yesterday, said there was an oil leak that was not clearly visible, and no evidence on my clean garage floor, but you could fix for $5,500.
Then your driver, who obviously enjoy driving fast, couldn’t be reached to pick me up a half mile away until 45 minutes an 4 phone calls later.
4/26/2025
Francis B. VERIFIED CUSTOMER
Enjoy the Prius
4/26/2025
Susan V. VERIFIED CUSTOMER
Happily it only took an hour
4/26/2025
Justin C. VERIFIED CUSTOMER
Not real serious. But curios on trade for new tundra