Hong should not be blamed for the awful service I received from most of the communications team.
1/19/2025
Darla C. VERIFIED CUSTOMER
Max was great!! Thanks max!
1/19/2025
Donovan H. VERIFIED CUSTOMER
Great and quick service.
Never had any complaints.
Thank you again for your work.
1/19/2025
Pathenia K. VERIFIED CUSTOMER
Victor explained everything in detail where I could understand why I needed to have certain things done. I was very pleased with his patience and expertise.
1/18/2025
Susan W. VERIFIED CUSTOMER
Great seevice
1/18/2025
Lily Y. VERIFIED CUSTOMER
The service advisor I had Taz would never answer calls or messages I never got calls from them about updates unless I reached out. And when I did I would consistently be sent to voicemail or on hold and never get someone to talk to or get an update this went on for two weeks. I would even ask to speak to a manager and the same would happen sent to voice mail and never hear anything back. I would have to almost blow up they’re phones to get a response. And when I finally did get a response it was because the part they ordered was supposedly defective but when I pick up the car they gave me a whole different excuse that they were backed up. It was really frustrating that I couldn’t get any communication even from a manager.
1/18/2025
Nanette M. VERIFIED CUSTOMER
Victor was great!
1/18/2025
Mark W. VERIFIED CUSTOMER
Great service and professionalism.
1/18/2025
Martha A. VERIFIED CUSTOMER
The problem was located immediately, and dealt with right away. Thank you!
1/18/2025
Demetra V. VERIFIED CUSTOMER
Mr. Jeffries was polite, courteous professional and an exemplary member of your team. He should be recognized for his outstanding service and professionalism!
1/17/2025
Joseph R. VERIFIED CUSTOMER
Excellent service!
1/17/2025
Brandon V. VERIFIED CUSTOMER
Great service!
1/17/2025
Richard B. VERIFIED CUSTOMER
Taz was very helpful. She was very helpful and to the point ! The only thing that I was uncomfortable with is with the over inflated price of parts ! 4 times the normal price of parts ! Your hourly rate is very high but you already know that ! You would have more customers if you lower your prices , but you already know that…….! Honda is a good product, let them prove it and take some friendly advice lower service prices and get more customers…..
1/17/2025
Donald L. VERIFIED CUSTOMER
Good efficient service. Thanks!
1/17/2025
Michele F. VERIFIED CUSTOMER
Nice friendly service, and was give clear information about my car and what is needed.
1/17/2025
Ramya R. VERIFIED CUSTOMER
John was great! 5/5
1/17/2025
Jeffrey M. VERIFIED CUSTOMER
Excellent service. Victor is very respectful and professional.
1/17/2025
Neil F. VERIFIED CUSTOMER
Victor Martinez is an exceptional representative for Honda. He is very friendly, clear, and efficient. An ideal service provider.
1/17/2025
Susana U. VERIFIED CUSTOMER
I had an appointment for the recall on my CRV Honda at 10:00 am and I spent 6 hours. The service was good but I didn’t feel comfortable staying there for so long.
1/16/2025
Kidan W. VERIFIED CUSTOMER
Yes I am very very satisfied with Tommy Jung services is not the first time he help me, he help me 2-3 time he is very very good employee
Thanks Tommy
Kidan