After trouble reaching anyone to check on the status of my car, I finally got a hold of someone. He said that my car was ready an hour and a half ago. Why didn’t anyone let us know sooner. And, before we brought the car in we spoke to Hong on the phone about issues with alignment. He told us the camber could be adjusted and told us to bring it in. But, in the end, Honda told us the camber couldn’t be adjusted unless we bought an after market camber kit. Feel like we were misled, which cost us time and money. I took time off to do this. I work an hourly job and could have gone back to work today if Honda Service had called me as soon as my car was finished instead of ME having to call. It seems crazy that I had to leave my car for an alignment only and it ended up being there for 7 hours.
2/21/2025
Shaye P. VERIFIED CUSTOMER
John was a nice, chill dude and really helpful. Trying to come back to get another repair done here because he was so cool.
2/21/2025
Kristen B. VERIFIED CUSTOMER
5 stars. Tommy was great.
2/20/2025
Teresa V. VERIFIED CUSTOMER
Appreciated the attention and care!
2/20/2025
Raffney N. VERIFIED CUSTOMER
Awesome info on the service. Completely satisfied!
2/20/2025
Monique W. VERIFIED CUSTOMER
Taz is such a good advisor she listen to customer when everyone messed up she kept her cool and help the customer thank you Taz for amazing service
2/20/2025
Wanda W. VERIFIED CUSTOMER
I was very satisfied with service I received.
2/20/2025
Brenda J. VERIFIED CUSTOMER
I was completely satisfied, but I had an issue and I think you guys need to do something to correct it. I drop my car off for service for the recall and I got a shuttle to take me back home when hon let me know that my car was ready to be picked up. I told him OK. I need you to have the shuttle come and pick me up And he said oh I’m sorry the shuttle office is closed. I said what and I had to get my car because I had a doctors appointment eventually he went and spoke with his manager and came back and told me that they would get somebody out to pick me up and for me to get my car that was really the only problem I had, but I think you guys should inform the client that the shuttle service closes early. That way the arrangement could be made early to have someone pick the customer up. I rate my experience with Hong a 10, he did get the shuttle to pick me up in time. Thank you Hong
2/20/2025
Jenna S. VERIFIED CUSTOMER
Tommy was very helpful. He let me know everything up front .Great worker
2/19/2025
Micheal H. VERIFIED CUSTOMER
Good
2/19/2025
Adam B. VERIFIED CUSTOMER
Everything was great. Thanks.
2/19/2025
Maria G. VERIFIED CUSTOMER
John was excellent! He was kind and very helpful. He went above and beyond to ensure I understood the paperwork.
2/19/2025
Gina R. VERIFIED CUSTOMER
EXCELLENT
2/19/2025
Wanxian L. VERIFIED CUSTOMER
Very good, thanks!
2/18/2025
Carol B. VERIFIED CUSTOMER
5. The team was helpful in solving our problems and finding and correcting others. Also liked the shuttle home when I delivered the car. I give them a definite 5
2/18/2025
Stacey M. VERIFIED CUSTOMER
John provided excellent service. He exceeded my expectations. He was personal and professional. Completely satisfied with my service.
2/18/2025
Koy S. VERIFIED CUSTOMER
Thank for the great care service your staff provide. I am very happy with the result. Thank you again.
2/18/2025
Toni V. VERIFIED CUSTOMER
Excellent Service provided by all!
Thank you.
2/18/2025
Mohammad K. VERIFIED CUSTOMER
John was very helpful and friendly and made my visit every easy and smooth. He was able to answer all my questions. Great customer experience
2/17/2025
Will D. VERIFIED CUSTOMER
Taz was very transparent and informative. kept me in the loop throughout the service appointment