Kept me updated on a need to know basis. Apologized for the wait—it was not that bad of a wait. Appreciated my comments on my opinions. Overall, very satisfied with his performance overall. Explained the details on the invoice etc. Very pleasant gentleman to do Honda Oakland business with. A+ *****
3/22/2025
Irmatine C. VERIFIED CUSTOMER
John Jeffries was professional and knowledgeable.
3/22/2025
Koy S. VERIFIED CUSTOMER
He understood that I been there before so he took care of problem so I got my car back within four day, that was helpful.
3/22/2025
William C. VERIFIED CUSTOMER
Victor is very thorough and helpful. I had a great experience with Victor and he is very easy to work with.
3/22/2025
William G. VERIFIED CUSTOMER
I brought it in because the intermittent wipers weren’t working and they said everything was fine. They said there had to be water on the windshield to keep them moving. They said they had no hose to test that theory. I had to go home and video my wife hosing the windshield to video that it wasn’t working properly. Now I have to take it back, wasting hours of my time!
3/21/2025
Jerrold T. VERIFIED CUSTOMER
Tommy was excellent!
3/21/2025
Adeola O. VERIFIED CUSTOMER
John did a great job communicating details of the fix and timeline on when my car will be ready. He was prompt with responses and worked with my insurance to ensure things went smoothly. Thank you John
3/21/2025
Tanisha H. VERIFIED CUSTOMER
Victor always makes me feel so welcomed when I arrive home to
My honda family.
3/21/2025
Sara S. VERIFIED CUSTOMER
Hong was welcoming and listened as I explained the arrangements that were made with American Honda to have a field tech look at my car. He followed up with text messages and a phone call during the day and everything went smoothly.
3/21/2025
Aiden M. VERIFIED CUSTOMER
John was very friendly and great to work with! 10/10 highly recommend
3/21/2025
Mary S. VERIFIED CUSTOMER
John Jeffries was definitely w 5 or above he was very friendly I felt that he really cared about giving me great services and he did just that it was a great experience
3/21/2025
Johnny B. VERIFIED CUSTOMER
Victim Martinez was absolutely great. He explained everything to me he was upfront and I will highly recommend my friends to buy a car from Honda and have Victor Martinez service advice job well done.
3/21/2025
Kimberly P. VERIFIED CUSTOMER
Give Victor a raise. An a office. Ty Kim
3/21/2025
Harold D. VERIFIED CUSTOMER
Excellent service...thank you
3/21/2025
Sarah J. VERIFIED CUSTOMER
Victor was excellent. He kept communication open and was very responsive. And my car works!
3/21/2025
Ysaura R. VERIFIED CUSTOMER
Great communication and service . I’m very satisfaced
3/21/2025
Conner B. VERIFIED CUSTOMER
Hong’s the absolute best!
3/20/2025
Frank G. VERIFIED CUSTOMER
Awesome guy
3/20/2025
Julie H. VERIFIED CUSTOMER
Taz was great. This was the second time I have dealt with her, and both times were great. I felt that Taz treated me as an individual (not just a customer), she answered all my questions, she was friendly, she genuinely tried to help with resolving my issue, and as soon as she knew I hadn’t been picked up by the shuttle, she swung into action!
3/20/2025
Allan C. VERIFIED CUSTOMER
5 stars! Thank you to Matt and the team for fast friendly service!