Frankly, to Acura always has great customer service more companies should be like Frank Leta
3/11/2025
Tunisia E. VERIFIED CUSTOMER
Very professional
3/11/2025
Bill W. VERIFIED CUSTOMER
Excellent service as always
3/11/2025
Al T. VERIFIED CUSTOMER
Mike was great to work with during my service appointment
3/11/2025
Julie K. VERIFIED CUSTOMER
Fast and efficient service for my walk-in oil change. Thank you.
3/11/2025
Jim O. VERIFIED CUSTOMER
I think that you have an awesome crew working at Leta Acura. Always polite and professional.
3/11/2025
Kurt D. VERIFIED CUSTOMER
I feel that Frank Leta deceived me. I was told the service person would first check with my warranty company prior to any work commencing. I NEVER heard back from anyone. After the work was done, and I was not notified about warranty status, despite specifically telling them to speak to me FIRST. I then got a text to come pick up my car. Then I received “An Invitation to Pay $811. I then called. Later I was told it was a covered repair. However, the person who dropped off my car gave me a bill to pay $811. If I had not called Frank Leta would have taken my money under the Invitation to Pay.
You lied to me twice when you sent a demand for payment, not this is a covered repair and no money is due. I asked for a PAID receipt and was told the Bill I got with the AMOUNT DUE was $811 and not $0.00 due and PAID on the paper. You would have taken my money and kept it if I did not call you on out on it. The Missouri Attorney General shall and I mean shall receive all the paperwork asking for money for a covered repair. My law school classmates work there in the consumer protection decision and they will deal with you!! Kurt J Dolan, Esq.
3/8/2025
Doug K. VERIFIED CUSTOMER
Aaron did a great job! Took care of everything and made it super easy.
3/8/2025
Rainier B. VERIFIED CUSTOMER
Marc was very professional and polite.
3/8/2025
Dana H. VERIFIED CUSTOMER
Great job
3/8/2025
Jim B. VERIFIED CUSTOMER
Very well done and knowledgeable. Answered questions and gave good rundown on service
3/8/2025
Juanita G. VERIFIED CUSTOMER
I’ve been coming to Frank Letta for 12 years and it’s been a lot of changes. I believe they’re all for the better. This was a trustworthy experience. Everyone is very nice and cougar Knickerbocker is very professional as always and I have to shout out Tyler as well and I must say cougar showed acknowledgmenton everything. and it made me feel as if I should get my car repaired from your dealership just would like to say I have this trust relationship with frankly the Accura and I appreciate it. I have spent lots of money. I’ve been granted discounts that I appreciate.
3/8/2025
Juan C. VERIFIED CUSTOMER
Cougar and Rachael were great.
3/8/2025
Roger B. VERIFIED CUSTOMER
was greatto work with!
3/8/2025
Janet T. VERIFIED CUSTOMER
Aaron took good care of us. The other guy, however who is the sales manager kept texting me about dollars and incentives and would never tell me how many lit dollars we have. After four or five text back-and-forth, I got mad and told him not to bother me basically.
I do not care for his style of doing business and I was a little bit testy because I was busy and didn’t have time for all of that.
3/8/2025
Janice V. VERIFIED CUSTOMER
I sure wish the car wash —-that was in the works—would become a reality. Frank Leta promised us car washes for life!!
3/8/2025
Joseph H. VERIFIED CUSTOMER
Mike was fine. Frustrating that cause of oil leak not found after sitting at dealership for 2 and 1/2 hours.
3/8/2025
Michael M. VERIFIED CUSTOMER
Service was running late and Tyler offered a loaner without any prompting from me. Thanks for that
3/8/2025
Joshua B. VERIFIED CUSTOMER
Good job
3/7/2025
Adam K. VERIFIED CUSTOMER
He listened to my concerns and addressed them fully. Pleasure to work with Cougar.