Appreciate quick service as needed new tire due to nail and very accommodating.
7/14/2023
Tiffany W. VERIFIED CUSTOMER
Poor communication of areas that need to be repaired
7/14/2023
Melissa P. VERIFIED CUSTOMER
Brad was so amazing! I had a weird paint discoloration and he guessed what it was right off the bat. He had it taken care of and "buffed out" right away. Spot looks perfect now! Thanks for everything. -Melissa
7/14/2023
Susan N. VERIFIED CUSTOMER
Cougar was awesome! He was so helpful and accommodating. He had the detail dept look at some gunk on my windshield. They were able to get some of it off, but unfortunately I now see scratches on the windshield. Not sure what to do about it just yet, but it will need to be looked at. Additionally, the old oil change sticker was thrown in the cup holder and someone places a cup or something on the hood and it left a ring. The last two aren't a big deal, just unusual compared with other times I have had my cars serviced.
7/14/2023
William W. VERIFIED CUSTOMER
Cougar was excellent as a service advisor. He worked really hard to help me and seems to know a lot about cars. I look forward to working with him again in the future!
7/14/2023
Cherie B. VERIFIED CUSTOMER
Brad always doesa fantastic job!
7/14/2023
Kala W. VERIFIED CUSTOMER
Brad is always awesome. The service team is probably the biggest reason I choose to stay with Acura.
7/12/2023
Andrea S. VERIFIED CUSTOMER
Disappointed in every aspect from the services to the initial purchase. I should have never purchased the vehicle from Leta.
7/12/2023
Elizabeth B. VERIFIED CUSTOMER
I am always completely satisfied with my service.
7/12/2023
Kelly H. VERIFIED CUSTOMER
Always a great experience
7/12/2023
Peter D. VERIFIED CUSTOMER
It took many calls to see what was going on. It took a extra long time to get the car fixed as well. Seemed like the right hand didn't know what the left had was doing. When we did receive the car back it was dirty inside and out from sitting in a lot and being towed back and forth for 2 months. Was rather disappointed
7/11/2023
William B. VERIFIED CUSTOMER
Brad, Thank you for the great service for the Acura TLX.
7/10/2023
Ken V. VERIFIED CUSTOMER
Cougar always does a great job.
7/10/2023
Margaret B. VERIFIED CUSTOMER
Brad is always really great. He gets me in for appointments quickly, keeps me informed of progress and is always making sure I understand what is needed.
7/10/2023
Cindy N. VERIFIED CUSTOMER
Just waiting too long for the stem vale prepare: 2 hours and 35 minutes.
7/10/2023
Danyell B. VERIFIED CUSTOMER
I was able to meet with Cougar soon after arriving, although he was very busy. He was pleasant and courteous as always, and provided me with the info I needed for my wait. I waited at the dealership while my car was serviced. I was comfortable while waiting and got some work done. I checked out and my car was great.
7/10/2023
Stephen G. VERIFIED CUSTOMER
By far the worst experience at Frank leta
I’ve had yet
Not ENUF STAFF, I called to speak to service manager he wasn’t available
The volume of customers that come in there for service requires more staffing more service writers
People need their cars it’s like their home cant live without it
We’re in our cars more than our homes and I can say this Dave Mungenast acura
Customers and cust service is everything
We didn’t even buy our cars there thru Frank leta but our first experience brining our car there kept us coming back, not anymore
Cust service is everything !! Cougar and D are wonderful
Cougar is why we kept coming back for service you couldn’t ask for better service than what he provides
7/10/2023
Larry M. VERIFIED CUSTOMER
You guys do great work I'm so glad I bought my car from Frank Leta
7/10/2023
Doris B. VERIFIED CUSTOMER
I was frustrated because days after my service while on an out of town trip a notice came up on the dashboard that the air pressure on 2 tires was low. I had them checked and they are okay but I can’t get the notice off. Help!