Appreciate the personalized service and dependability at the dealership.
6/24/2025
Pauline I. VERIFIED CUSTOMER
The service I received this time was good
6/22/2025
Sharon W. VERIFIED CUSTOMER
Completed routine maintenance and fuel pump recall. Work done timely, as projected. Service person polite, informed, explained, all to my satisfaction.
6/22/2025
Karen B. VERIFIED CUSTOMER
Very nice man
6/22/2025
Jasmine R. VERIFIED CUSTOMER
There is not enough room on this page to express my utter disappointment with my service appointment today.
6/22/2025
Makenna M. VERIFIED CUSTOMER
When I went in for my oil change that is covered by Acura (I bought my 2025 MDX in November and this was my second oil change that is covered by Acura) Tyler tried to tell me that my oil change was not covered and 2023/2024 Acuras come with 4 complimentary oil changes but the 2025s only come with one. When I bought my vehicle I was promised 2 as long as I come back to Frank Leta Acura. When I brought this to Tyler’s attention, he got very frustrated with me and claimed he would do this but was very hesitant. After my vehicle went back, he also tried to charge me $80 to replace my cabin air filter which I declined because I can change it myself for less than $30. When I got home I double checked my air filter myself and saw it was not necessary for me to change it yet contrary to what Tyler pushed. I understand that you must up-charge parts to make money, however it is very frustrating to be treated as I don’t know anything about vehicles because I am a young woman. I will unfortunately be finding another dealership to have my vehicle serviced at after my interactions with Tyler.
6/21/2025
Frank D. VERIFIED CUSTOMER
Thanks to Julia. She was very friendly and helpful. She is really good a working with people and problem solving.
Excellent customer service interaction.
6/21/2025
Kevin C. VERIFIED CUSTOMER
The service here is always professional and thorough!
6/21/2025
Vicki R. VERIFIED CUSTOMER
Aaron is great.
6/21/2025
Mitchell E. VERIFIED CUSTOMER
Customer service is always top notch such I need not worry about anything before or after I leave the lot.
6/21/2025
Matt Rainey. VERIFIED CUSTOMER
Cougar is one of the reasons I still own my MDX after 8 years. What a knowledgeable person, all things Acura related. You couldn’t have picked a better person to lead your service team. Thanks Cougar!
6/21/2025
Umarjon Y. VERIFIED CUSTOMER
Aaron Barr is great at what he does. But come on Frank Leta, 50$ to plug a tire with a screw in it?
6/20/2025
Yvette And. VERIFIED CUSTOMER
Fantastic as always
6/20/2025
Mark C. VERIFIED CUSTOMER
He did great job getting us in and out today. Appreciate the service level your dealership privides
6/20/2025
Douglas P. VERIFIED CUSTOMER
Aaron Barr did a fine job
6/19/2025
Karl H. VERIFIED CUSTOMER
Everything was amazing and the entire team did a fantastic job.
6/19/2025
Jennifer C. VERIFIED CUSTOMER
Kevin was awesome and professional. Appreciate them getting it done sooner than was told.
6/19/2025
Frank H. VERIFIED CUSTOMER
Was very satisfied with my service
6/19/2025
Delmer L. VERIFIED CUSTOMER
My second visit in a week to resolve an oil leak that I did not have before the original visit. Kevin was helpful in the final resolution