I really appreciate the technician’s under carriage walk around showing and telling what the mechanic sees, speaking of the things that can go wrong and how they look now. It is that thoroughness that makes me want to continue coming there -it makes me feel safe on the road. I’d also like to see the same thing under the hood…showing that all fluids were checked and good, belts, things like that. Thank you!
2/6/2024
Sagar G. VERIFIED CUSTOMER
Amazing service!
2/4/2024
Ladonna O. VERIFIED CUSTOMER
Levi was very kind, considerate and went above and beyond to make sure I understood the process and was happy with the service. I would request him every time to help me. Thank you, Levi!
2/4/2024
Minda L. VERIFIED CUSTOMER
Always friendly and helpful!
2/3/2024
Allison S. VERIFIED CUSTOMER
Awesome per usual!
2/3/2024
Connie W. VERIFIED CUSTOMER
The service manger is very respectful and kind. A professional all the way around.
2/2/2024
William M. VERIFIED CUSTOMER
As soon as we walked in, Levi greeted us and informed us of how long it would take and arranged for a loaner car since there was a recall on our MDX and may take longer than planned.
We love your dealership and the service dept. is outstanding when it comes to courtesy and professionalism. Plus, everyone is always so polite and greets us with a smile and the extra bonus is a nice lounge with yummy cookies.
Please let your employees know how much we appreciate their courtesy and we know our car is in good hands. Thank you!!
2/1/2024
Alex K. VERIFIED CUSTOMER
Great service department
1/31/2024
Kenny W. VERIFIED CUSTOMER
From Lena William's
I wish it wouldn't take so long for a oil change 1hr and 20 minutes. I commend Levi on his attitude and being so nice to me. To bad others there do not take after him. He was great. Miss regular magazines to look at not just 417's.
1/31/2024
Debra C. VERIFIED CUSTOMER
Always pleasant to visit the service department. Everything was explained well. AND great cookies!????
1/30/2024
Daniela S. VERIFIED CUSTOMER
Done
1/29/2024
Bill B. VERIFIED CUSTOMER
Thx
1/27/2024
Chase L. VERIFIED CUSTOMER
Vehicle went in for a transmission update. I was told it would be $99 over the phone by Hannah. Came in and it was $169. Whatever, I needed it done. Come to find out they did a full blown inspection on my car which I did not ask for. Claimed it needed nearly $10,000 of work done which included timing chain due to a leaky oil pump and a leaky rear main seal. I put my vehicle on a list today and we inspected it and there is absolutely no leaks under it, nor coming from any of the seals or oil pump. Then, they told me I needed sway bar links and an inner tie rod, which I know is true. HOWEVER when I got home from my visit, my wife had to take the car and called me freaking out because the front end felt like it was about to fall apart. It’s far worse than it was prior to my visit. Customer service was great, but I can’t help but questioning the truthfulness of the tech. I understand this is the only Acura dealer in a 100 mile radius, but it seems you guys are scalping repair costs and creating issues to generate more revenue. I’m a fairly level headed guy, I talked my wife out of having an investigation launched. This is why I do my own work on all of my vehicles, and always will.
1/26/2024
Matthew H. VERIFIED CUSTOMER
Andrew is always wonderful every single time. He is friendly and to the point which I appreciate with a busy schedule. He is always willing to accommodate late evening pick ups or anything else I need. 5 stars
1/26/2024
Gerald E. VERIFIED CUSTOMER
Thank You!!
1/26/2024
Martha S. VERIFIED CUSTOMER
Andrew is professional, keeps client informed, very pleasant, always ready to answer any of my questions. Value Andrew Horton as a valuable employee of Acura
1/25/2024
Stacy A. VERIFIED CUSTOMER
Service team was very nice and easy to work with
1/24/2024
Connie T. VERIFIED CUSTOMER
Thanks for the great service!
1/24/2024
Maryanne H. VERIFIED CUSTOMER
Thank you again for courteous and efficient service