Vehicle went in for a transmission update. I was told it would be $99 over the phone by Hannah. Came in and it was $169. Whatever, I needed it done. Come to find out they did a full blown inspection on my car which I did not ask for. Claimed it needed nearly $10,000 of work done which included timing chain due to a leaky oil pump and a leaky rear main seal. I put my vehicle on a list today and we inspected it and there is absolutely no leaks under it, nor coming from any of the seals or oil pump. Then, they told me I needed sway bar links and an inner tie rod, which I know is true. HOWEVER when I got home from my visit, my wife had to take the car and called me freaking out because the front end felt like it was about to fall apart. It’s far worse than it was prior to my visit. Customer service was great, but I can’t help but questioning the truthfulness of the tech. I understand this is the only Acura dealer in a 100 mile radius, but it seems you guys are scalping repair costs and creating issues to generate more revenue. I’m a fairly level headed guy, I talked my wife out of having an investigation launched. This is why I do my own work on all of my vehicles, and always will.
1/26/2024
Matthew H. VERIFIED CUSTOMER
Andrew is always wonderful every single time. He is friendly and to the point which I appreciate with a busy schedule. He is always willing to accommodate late evening pick ups or anything else I need. 5 stars
1/26/2024
Gerald E. VERIFIED CUSTOMER
Thank You!!
1/26/2024
Martha S. VERIFIED CUSTOMER
Andrew is professional, keeps client informed, very pleasant, always ready to answer any of my questions. Value Andrew Horton as a valuable employee of Acura
1/25/2024
Stacy A. VERIFIED CUSTOMER
Service team was very nice and easy to work with
1/24/2024
Connie T. VERIFIED CUSTOMER
Thanks for the great service!
1/24/2024
Maryanne H. VERIFIED CUSTOMER
Thank you again for courteous and efficient service
1/24/2024
Lola P. VERIFIED CUSTOMER
I love Acura
1/24/2024
Howard G. VERIFIED CUSTOMER
Always friendly and helpful:
1/22/2024
Scott S. VERIFIED CUSTOMER
Levi is very good at going the extra mile of listening and taking care of his customers.
1/21/2024
Samuel H. VERIFIED CUSTOMER
Nice people and completely satisfied
1/21/2024
Edgar S. VERIFIED CUSTOMER
Always have great service & good personal!
1/20/2024
Amanda R. VERIFIED CUSTOMER
Always a good experience!
1/20/2024
Joseph J. VERIFIED CUSTOMER
Thanks
1/19/2024
Kim B. VERIFIED CUSTOMER
Well done!!
1/19/2024
Anthony E. VERIFIED CUSTOMER
Levi is a true professional that exhibits kindness, confidence, and an attention to detail. We have never been disappointed by him or his team. He is a valuable asset for the entire dealership. We look forward to our next service call and the opportunity to deal with Levi again. Thank you for such a experience and such a high class technician.
1/19/2024
Todd B. VERIFIED CUSTOMER
Thank you!
1/18/2024
Taylor F. VERIFIED CUSTOMER
Great customer service. Always in and out in no time!
1/17/2024
Curtis M. VERIFIED CUSTOMER
My car was serviced and I was notified every step of the way. Levi was helpful and friendly. I recommend Acura of Springfield to everyone