South Coast Toyota Auto Repair Service

I came in today for service on my 2020 Prius Prime after dealing with a recurring 12V battery issue. Ray was my service advisor and I have mixed feedback. On the positive side, Ray was clear and upfront about the diagnostic process. He explained that a parasitic draw test would be a $225 diagnostic charge separate from regular service, and walked me through the logical sequence: start with the battery load test included in the minor service, then escalate to the draw test if the battery itself checked out. That’s a reasonable approach and I appreciated him not pushing the more expensive diagnostic before ruling out the simpler explanation. The battery testing process itself was thorough — they recharged it on their Toyota charger and retested, which is exactly what should be done. The result came back clearly: state of health low, battery failing. I left with a printed test result that I can use for a warranty claim with the original installer. My one significant criticism: at no point during the visit was I told about any of the current service specials. I only learned about them by searching the South Coast Toyota website on my own while waiting. As it turned out, the Minor Service I was already getting had a discounted special listed online, and there were multiple other relevant promotions (synthetic oil change discount, fluid specials, even a $15 Uber voucher for customers waiting on service). None of these were mentioned. A customer paying for service shouldn’t have to hunt down the dealership’s own published discounts — these should be offered proactively, especially to repeat customers. Overall, the diagnostic work was solid and I trust the results. But the lack of transparency around current promotions left a sour note on what was otherwise a competent visit. Easy fix going forward — just tell customers what’s available.

Ray is amazing every time I come in he is so nice and so genuine and very professional.

Francisco was so helpful. I was pleasantly surprised by the great service . Not only Francisco but all employees were friendly, smoking and attentive to my needs. It was a pleasure going to your dealership. I had bought my 2005 Toyota Corolla over 20 years ago at South Coast. I usually don't like going to dealerships but I am glad I stopped in for a question and they quickly accommodated me by offering to do my first 5000 mile maintenance Francisco guaranteed me a quick in and out and he kept his promise. It was a real pleasure working with Francisco and your whole dealership

Frank was very helpful. He provided us as a courtesy car and sought to find the best price for the repairs that we needed.

Mr Rodriguez was extremely professional and communicative. I am totally satisfied!

The tire rotation was not done ? No one tells me this picking up car when I PAID FOR THE ALIGNMENT? I saw off the paperwork. MY TIRES ARE A YEAR AND TWO MONTHS OLD ? Paperwork SAYS NO Rotation DUE TO Tread DEPT ? Now I must go get them rotated at Walmart ? NOT HAPPY!

Muchas gracias por tu servicio muy amable me hizo sentir como familia

Francisco was very attentive and professional.

3 1/2 hours waiting at the dealership for an oil change and tire rotation was not cool.

Good communication!

Stephanie was very professional and courteous.

It went very well. I received an alert on my car about 1230. I took my car in about 2. I got my car back at 415...thank you

One recommendation… when my car is at South Coast Toyota for a maintenance service appointment, could the service person in charge of my car text me an update rather than call me… that way I could text a response and move the service along? Thanks

Eric was great. Super helpful , friendly and efficient. Great to work with and enjoyed playing with our dog ROCKY!

Your welcome. Thank you so much for taking such good care of my car.

Absolutely Amazing Eric took the lead right off when we were on the phone. He expedited everything seamlessly. Got us back on the road so we could continue our journey

Eric was great. He listened and took my concern seriously, and made sure that it was looked into. He was very professional and courteous.

As soon as I arrived to the service center I was helped by Francisco. He was helpful and knew his job.

Stephanie is a very professional service manager attendant she really understands the foundation of the core mechanic with cars and repairs getting the job done correctly there are no mistakes with her she executes everything right away. And most importantly takes the customer first before anything.

Great job as usual Service Rep was amazing……