Stephanie did a OUTSTANDING job. Thanks Stephanie.
10/5/2024
Sharon S. VERIFIED CUSTOMER
The vehicle is undrivable because there is a nail in the tire.
I’m sure you are replacing the tire completely free of charge.
10/5/2024
Kelly O. VERIFIED CUSTOMER
Your waiting room is completely awful!! Torn up couches extremely uncomfortable furniture. Very thick dust on all wall hangings. Has anybody in management ever seen the waiting room? You all should be ashamed at what this says about what you think of your customers!! Fix it or I won’t be back!!
10/5/2024
Marsha S. VERIFIED CUSTOMER
My car was totally dead after a few days in the driveway. I had to pay to have it jumped and then you say it just needs a battery charge. Is this going to happen every time I leave for a few days?? Also on my paperwork it states that a bunch of comments about satisfaction that I never stated. I would like to see proof that this battery is still good as I will be out in this car alone and come home to a dead car in the future. I bought a 10. Year warranty but not happy so far.
10/5/2024
Mary D. VERIFIED CUSTOMER
Ana is always terrific.
10/4/2024
Carol K. VERIFIED CUSTOMER
Geo was great, very personable & professional
10/4/2024
Vasily V. VERIFIED CUSTOMER
Service provided by John was excellent and on highest professional level.
10/4/2024
Einar H. VERIFIED CUSTOMER
Everything went perfectly fine, John did an excellent job with keeping me updated during the repair process.
It was more me in the beginning who did not understand it would take 6 days to assess, get the parts and then implement the the broken parts with new parts.
10/4/2024
Yoshio M. VERIFIED CUSTOMER
They don't do what they are supposed to do.
10/4/2024
Shirley D. VERIFIED CUSTOMER
I was given an estimated trade-in value for my vehicle. It was thousands below what research says it should have been. Please don’t send me another survey.
10/4/2024
Michelle U. VERIFIED CUSTOMER
John Nguyen does a great job
10/4/2024
Marinell S. VERIFIED CUSTOMER
Ray is excellent. His customer service is why I continue to be a Toyota customer.
10/3/2024
Diana C. VERIFIED CUSTOMER
Stephanie was a great help. I spoke with her prior to coming in to the dealer for a tire replacement and she provided all the information I needed.
As soon as I came in, it was such fast turnaround
Overall, great experience with Stephanie she’s awesome!
10/3/2024
John H. VERIFIED CUSTOMER
No I asked for the charger plug in to be checked out & it wasn’t.
10/3/2024
Leigh H. VERIFIED CUSTOMER
Ok
10/3/2024
Guadalupe M. VERIFIED CUSTOMER
She always does a great job
10/3/2024
Steve M. VERIFIED CUSTOMER
Stephanie Santiago is excellent, I feel comfortable with her help.
10/3/2024
Vivian A. VERIFIED CUSTOMER
John is excellent! His presence as a service representative keeps me taking the long drive, coming back for service and always referring friends and clients to South Coast Toyota for car purchases and service.
Thank you for being the best Toyota dealership in California or anywhere!
10/2/2024
Brett J. VERIFIED CUSTOMER
Frank provided great customer service and vehicle was ready as estimated