South Coast Toyota Auto Repair Service

Ok

Raymond was extremely courteous and efficient .

Thanks, Eric.

Thank you!

Thank you very much Stephanie, I appreciate you, ANSWERED any question I had, friendly customer service

I feel like Ana Ochoa is my 4Runner’s fairy godmother. I wouldn’t consider my feedback to be specifically “on a job well done”, but, rather, a person that just does good. Yes, Ana was ON TOP OF IT today, but she always is. Doesn’t matter if my 4Runner is in the shop for something major or something minor-my service experience with Ana is the same - she’s respectfully transparent, mindful of my time, treats my issues with urgency, and is quick to come up with a workaround when we’re hit with an unexpected hurdle. Notice my use of “we”. That’s because Ana essentially takes your problems on as her own and is right there with you asking the questions to get the answers you need- doing everything she can to get you and your vehicle taken care of. Going in to get your car worked on is never really a great feeling - it throws your day off and not having your car creates an uneasy feeling - Ana’s ability to provide a calming presence in that environment should be studied. Ana is an absolute treasure. Ana is the ideal employee every company wants to hire and keep. I almost feel bad for her co-workers because she’s set the bar so high they probably can’t even see it! It’s clear now (especially with her super cool front window) that she’s the face of the floor, but I feel like Ana should be the face of the company. Whatever you’re paying her is not enough. Industry standard pay scales do not apply to leaders that exceed industry standards in every facet. South Coast Toyota is not the cheapest option for car service, but I continue to take my car there despite the price because I know both my 4Runner and I will be taken care of. These lasting sentiments I have of reliability, comfort and reassurance when it comes to South Coast Toyota is all Ana’s doing. The problem with having consistently flawless execution is that upper management just gets used to it and/or often times doesn’t even see it as the fire was put out so quickly no one even saw the flame. Please do not get used to Ana’s extraordinary customer service skills. Words cannot adequately quantify just how grateful I am to have Ana as my service person. Thank you for bringing Ana into my 4Runner’s life. Sincerely, Amanda C

Ray simply provided the best service today. Knowing that I was pressed in time, he got my car ready within the time frame he gave me. Again thank you Ray for your professionalism and effectiveness.

Stephanie is the BEST! She’s helpful, kind, and I will make my appointments with her every single time. She explains what’s going on, is great about updating. Thank you, Stephanie!

Ray was great! Super communicative, kept me in the loop & even helped me see the problem with my car. Thanks Ray!

It was great

Richie did an excellent job of explaining the service process and my car came back right on time.

I got the car 0 miles has engine light and Toyota saying those have warranty only 36 miles all other dealers ship says until 60 miles or 5 years Toyota is the worst

Ray was excellent. Your dealership should be proud to have him on your team.

He was very helpful and nice, very quick service

Fast a good service

Francisco Cerda was very professional and kind. He went over everything throughly.

Everything was fine and it was done in a timely fashion appreciated it Thanks, Lydia

Ray was very helpful and made sure I knew exactly what was going on.

Stephanie by far has been the most helpful with what I needed. I never felt rushed or pushed away so that she could go to the next person. I felt like she listened patiently, she gave me a moment to think about my options, she explained everything really well and did not mind to repeat the options for me. In the past, I have felt like other people don’t have the patience or seem annoyed. Because of that, I get anxious when it comes to things like this. I appreciate that she treated me like a person and not a number. I felt very welcome. I felt comfortable. I made my appointment to get my car serviced tomorrow morning. I’m looking forward to seeing her again. Thank you for your kindness & patience. That’s really hard to come by. See you in the morning!

Frank was great!