I asked if the maintenance could be done in an hour and he made it happen. I got to work on time.
5/21/2026
Shane O. VERIFIED CUSTOMER
Service was great. Didn’t spend that much time waiting. Guessing under 1 hour, and looking forward to purchasing a service package for my rav4 now since our original service package expired. Any coupons for that?
5/21/2026
Eleanora R. VERIFIED CUSTOMER
I am impressed with your dealership. I shall keep coming back. The 55 was moving just fine in the direction. I was going home at 12. So this will work.
5/21/2026
Martha M. VERIFIED CUSTOMER
Very kind
5/21/2026
Greg P. VERIFIED CUSTOMER
Ana was very friendly and knowledgeable. I was totally satisfied with the service I received.
5/21/2026
Christy Z. VERIFIED CUSTOMER
Eric was very nice and helpful. He kept me informed about all repairs. I also did not get the feeling that he was trying to sell me on unneeded repairs, which I truly appreciate.
5/20/2026
Lucy A. VERIFIED CUSTOMER
Eric was very informative and helpful in the care of my sienna.
Thank you Eric
5/20/2026
Jamie O. VERIFIED CUSTOMER
Amazing support! Raymond is great!
5/20/2026
Thomas &. VERIFIED CUSTOMER
Best
5/20/2026
Manuel V. VERIFIED CUSTOMER
Thanks Ray
5/19/2026
Kairat Z. VERIFIED CUSTOMER
Ana Ochoa handles her work with great professionalism. Everything was done on time and to a high standard. Thank you.
5/19/2026
Robert S. VERIFIED CUSTOMER
Ray, who waited on me was excellent
But Stephanie, who’s in charge of answering the phone for Service will never answer the phone
A year ago every time I would call someone would answer every time now no one ever answers ever!
I’ll be having my car serviced elsewhere from now on because of that
5/19/2026
Thomas &. VERIFIED CUSTOMER
????????
5/19/2026
Jeannine H. VERIFIED CUSTOMER
Ray provided outstanding service, clearly communicated services and expectations.
5/19/2026
James O. VERIFIED CUSTOMER
My experience was nothing short of complete fail
The battery which drives the vehicle is only charging up to 36%
the diagnostic solution suggested by your team was for me to purchase a new 12 volt battery which was no longer covered by the warranty (estimate 380 though Toyota)
I purchased a new 12 volt battery from AAA even though it tested as perfectly fine.total cost of 280.
This suggested solution solved nothing and now I’m back to square one at a loss of 280 dollars
Attempted to charge battery to 100% it’s only charging up to 36%
Absolute fail on Toyotas service dept suggested solution
5/17/2026
John D. VERIFIED CUSTOMER
The service itself was fine, even though I was told about 3 hours and went over 3. But whoever worked in it left dirty, greasy handprints and smudges in several places. I support the no wash policy to save water, but someone should have made sure you returned the car in proper condition. I washed it right before I got there, and I expected it to look the same when I got it back. Please do better next time, thanks.
5/17/2026
Myrissa G. VERIFIED CUSTOMER
Thank you so much Ray for looking into all my concerns and finding solutions. I appreciate your time and expertise!
5/17/2026
Joe D. VERIFIED CUSTOMER
Yes, Stephanie was very polite and friendly she smiled and said good morning, how can we help you today, I told her why I was there she then did what she had to do to assist me, it always feels great to be helped in a friendly manner by a young person!
5/17/2026
Thomas D. VERIFIED CUSTOMER
I would give him a 5 out of 5.
5/17/2026
Staci C. VERIFIED CUSTOMER
Ana is the best! So easy to work with, professional, and personable. She does what she has and has excellent follow up. Everything is always clear about what’s going on with my vehicle when I work with Ana. She’s always been excellent at her job at South Coast Toyota.