Lillie and your Toyota team at Gates are the best.
Headley Bell
5/15/2025
Debbie B. VERIFIED CUSTOMER
Very satisfied will be back for my services as needed
5/15/2025
Jennie P. VERIFIED CUSTOMER
The service rep checking me in did not appear to be paying attention to me during check in.
My windshield washer fluid light was on and since they top off fluids I expected it to be fixed. The rep told me everything was great and done when I checked out. I had to turn around and come back because I still had low windshield washer level lights on. Only to find out you all had no fluid. But no one told me this. The point of the rep is to relay information. I'll buy my own I suppose. Even though this should be a free service with a 2025 vehicle.
I would think you all would find a way to buy fluids you are out of from a different place or give people a heads up when they get there for a multi point inspection.
5/15/2025
Marilyn G. VERIFIED CUSTOMER
Very polite!
5/15/2025
Vincente Tmmk. VERIFIED CUSTOMER
The service was prompt and smooth. Matt Hinds addressed my concerns/issues professionally. I will be back for future maintenance service.
5/15/2025
Patricia S. VERIFIED CUSTOMER
Super nice . Thoroughly explained any problems. Time was under an hour .
5/14/2025
Roy B. VERIFIED CUSTOMER
Great job
5/14/2025
Allan H. VERIFIED CUSTOMER
Great service and waiting area
5/14/2025
Dwayne S. VERIFIED CUSTOMER
Job was well done
5/14/2025
Billy H. VERIFIED CUSTOMER
Is this a joke?
5/14/2025
Ricky B. VERIFIED CUSTOMER
This service department has always taken care of my vehicles with great efficiency. I would highly recommend them for excellent service!
5/14/2025
John V. VERIFIED CUSTOMER
Appreciate solid service and good people
5/14/2025
Darrell B. VERIFIED CUSTOMER
I waited almost 2 hours (I had an appointment) All I had done was tire rotation, inflation and washer fluid, I know better than to trust a dealership with something as complicated as the oil change.
The truck was returned to me with the tire stem valve caps gone. If you can’t even get that right I have to wonder what else you left off my truck.
Seems like you put your worst people on the scheduled maintenance (because it’s free). I won’t be back
5/14/2025
Mike K. VERIFIED CUSTOMER
Great job
5/13/2025
Linda E. VERIFIED CUSTOMER
Charlotte's the best. I really appreciate her. Thank you having such a knowledgeable employee.
5/13/2025
Fred B. VERIFIED CUSTOMER
Very helpful and knowledgeable
5/13/2025
Kristen N. VERIFIED CUSTOMER
I don’t think it is right to have a scheduled appointment time and then the car not be worked on until an hour after the scheduled time. Therefore I waited over two hours for a routine maintenance. This is not the first time this has happened. I already drive from Mount Sterling to get the car serviced at Toyota so I think trying to uphold to a schedule appointment would be fair on Toyota’s end.
5/12/2025
Paula P. VERIFIED CUSTOMER
Friendly and efficient service
Thank you Charlotte Sword
5/12/2025
Daniel D. VERIFIED CUSTOMER
I understood that my pre-owned vehicle which I purchased in December had some prepaid oil changes remaining with it. But today I was told that this was not so. Apparently, the only person at the dealership who could resolve this matter was not there this week. So I canceled my oil change until I get back from an upcoming trip.