Matt was fantastic! Kept me informed through the entire process. I appreciated his honesty and transparency. I also appreciated her and Kelly and Cole for providing me a loaner car during this stressful time as I am two plus hours away from Toyota South. I highly recommend this team and Toyota South and will share my experience with others. Thank you all for the great job and support!
8/1/2025
Kyhra C. VERIFIED CUSTOMER
Trevor was great, he really tried his best to keep me updated given they were unable to diagnose my car. He always returned my calls even though I reached out more than I probably should have. He got me connected with Cole in quality control which was not expected but I’m very grateful for. I would highly recommend them and will come back again!
8/1/2025
Michael A. VERIFIED CUSTOMER
$700. To change the spark plugs that only took 3 hours is unbelievable and totally unacceptable
8/1/2025
Draben Z. VERIFIED CUSTOMER
dalton and tammy were great
8/1/2025
Kimberly E. VERIFIED CUSTOMER
I made an appointment to get brakes replaced and oil changed!! Your crew still attempting to call me wanting to know what service I needed??!!This is ridiculous . I made the appointment and told your staff exactly what I needed!!!I will not be back to The Richmond Toyota garage!!
7/31/2025
Penny W. VERIFIED CUSTOMER
Staff was very friendly & I was checked in quickly. Work was completed by the time I had requested & was an overall great service experience.
7/31/2025
Rick H. VERIFIED CUSTOMER
Great service and very friendly associates that helped me.
7/31/2025
Bobby J. VERIFIED CUSTOMER
Great work on my car.
7/31/2025
Melvin A. VERIFIED CUSTOMER
Your price for an oil change is very high.
7/31/2025
August H. VERIFIED CUSTOMER
he gave great customer service! very approachable, a lovely person
7/31/2025
Dustin S. VERIFIED CUSTOMER
Great job and first experience with the service department at Toyota South. Personnel was very friendly. Coffee was outstanding. Waiting area was comfortable. Service was quick and efficient. Thank you.
7/30/2025
Steven K. VERIFIED CUSTOMER
Dalton handled things for us again this morning. He's a true gentleman and a man of integrity. The service department is outstanding. Always a job well done.
7/30/2025
Grant--Tmmk R. VERIFIED CUSTOMER
Everyone is always so attentive. Thank you.
7/30/2025
Tonya Y. VERIFIED CUSTOMER
I think Lillie is the best. She has always helped me
7/30/2025
Steve D. VERIFIED CUSTOMER
Over two hours wait with appointment.. Break inspection not accurate.
7/30/2025
Lanny E. VERIFIED CUSTOMER
We had an appointment for 9:45 am. We arrived-
15 minutes early. Our car was not ready until 11.30 almost 2 hours. I think that was a little excessive to change the oil.
7/30/2025
Kristen S. VERIFIED CUSTOMER
From the moment I arrived to the moment I left I was treated with the utmost respect and care. Lillie explained everything to me so that I understood. Everyone was so friendly and kind. We’ve been dealing with Toyota South since 1992 and have never been disappointed.
7/30/2025
Craig R. VERIFIED CUSTOMER
Thank you for your help.
7/29/2025
Ricky D. VERIFIED CUSTOMER
I would do the walk around a little slower for clarity.
7/29/2025
Dana R. VERIFIED CUSTOMER
I had a 4:30 appointment to check my tire and it was after 6:30 before my car was ready. That seems an excessive amount of time to find a nail in a tire and patch the tire. Also, my passenger seat was laid down flat. That seems odd