Very friendly. Everyone there is friendly and kind.
8/15/2025
Laura D. VERIFIED CUSTOMER
Toyota Richmond above and beyond for me and I appreciate that a lot
8/15/2025
Thomas D. VERIFIED CUSTOMER
I was completely satisfied with the experience during the repair of my car. Also coming to pick me up and giving me a car drive during the repair
8/15/2025
John C. VERIFIED CUSTOMER
Service was quick and efficient. Kelley did a good job explaining what was being done and keeping me informed.
8/15/2025
Carolyn C. VERIFIED CUSTOMER
In the past, when my car has been serviced, the liaison has always spoken to me about the service and has gone over the checklist with me. That didn’t happen this time.
8/15/2025
Marilee G. VERIFIED CUSTOMER
Trevor is an excellent service manager at Toyota. He is very knowledgeable
about the Toyota cars and a good manager of the staff. Trevor cares about the customers needs and is there to serve us.
8/14/2025
James A. VERIFIED CUSTOMER
Lillie is the best!!
8/14/2025
Lisa G. VERIFIED CUSTOMER
Matt was very helpful and gave me all the information I needed. He checked in frequently with updates on an issue with my vehicle and was honest about the possible causes.
8/14/2025
Charlotte D. VERIFIED CUSTOMER
I was really impressed with the friendliness and concern for my Toyota.
8/13/2025
Robert D. VERIFIED CUSTOMER
Very prompt on service appointment. Service performed was very timely. Was able to watch some of the service being completed. Well orchestrated tire rotation Only slight miss was tire pressure is 36 not 35 psig.
8/13/2025
Shanna H. VERIFIED CUSTOMER
Great service, as always!
8/12/2025
Gary S. VERIFIED CUSTOMER
Thank you, Charlotte, for being incredible at my service appointment! Charlotte gave exceptional customer service and was extremely patient when my family and I had questions regarding our vehicle. She was knowledgeable and went the extra-mile during this time to ensure we had a positive experience! THANK YOU!
8/12/2025
Leona B. VERIFIED CUSTOMER
Lily is very helpful and good at her job.
8/12/2025
Elizabeth E. VERIFIED CUSTOMER
Lilly is fantastic to work with! We very much appreciate her service.
8/12/2025
Bryan S. VERIFIED CUSTOMER
Matt always does a great job with our service
8/12/2025
James H. VERIFIED CUSTOMER
Quick and easy. Very professional
8/12/2025
Micheal S. VERIFIED CUSTOMER
Dalton Kelley was absolutely amazing to work with would recommend him to anyone. He was very professional and knowledgeable of what was going on 100% satisfied.
8/12/2025
Billy S. VERIFIED CUSTOMER
Fast service
8/11/2025
Daniel W. VERIFIED CUSTOMER
This was my very first time being here, I just moved up here from Florida and I must say Trevor and his team over here at Toyota really made my experience so smooth and comfortable. I highly recommend going over here and checking this place out. I will definitely be coming back here in the near future as I am now a very satisfied customer. Thank you again!