The tech Trevor was not very courteous and came off with an attitude of not caring after they had forgot to service my vehicle. Service was scheduled at 4:15. By 5:56 I still had not received a call about completion..I called and was told they were going to get the vehicle and take it back now. After questioning what the purpose of an appointment time was if it was going to take more than 2 hours for an oil change I was informed that if I go to the doctor and have an appointment time that might not occur on time either. The service manager Andrew Whitaker did come to talk to me after I believe another tech went and got him after overhearing my discussion with Trevor. Andrew did an amazing job and went above and beyond to remedy the issue with getting my corporate lease serviced.
8/31/2023
Will G. VERIFIED CUSTOMER
Glad to.
8/31/2023
Jo N. VERIFIED CUSTOMER
Lillie is wonderful! It's always a pleasure to see longtime employees. I love Toyota South!
8/31/2023
Charles S. VERIFIED CUSTOMER
Very pleased. Promt courteous service. Pleasant friendly staff.
8/30/2023
Arch M. VERIFIED CUSTOMER
Second time typing this. Took over two hours for an oil change and tire rotation that normally takes 45 minutes to an hour. I never got a reason why it was taking so long when I inquired.
8/29/2023
Mary H. VERIFIED CUSTOMER
Excellent service. I appreciate the advice and service given by Dalton K. to my vehicle running smoothly for a long time. Thanks
8/29/2023
Kaitlin W. VERIFIED CUSTOMER
Great deal on my car and great service so far! Thank you
8/27/2023
Roxanne K. VERIFIED CUSTOMER
100k mile service, $600. I was told I was lucky they got the work done in 4 hours.
A part that got worn out from changing oil was left on and leaked. When I took it back they had to order the part. Three visits for 1 service. THREE, how lucky am I now?
8/27/2023
Bruce S. VERIFIED CUSTOMER
Service check sheet was blank on observed and set tire pressure, had requested 35 psi, no idea or certainty if completed?
8/27/2023
Megan T. VERIFIED CUSTOMER
Was fairly quick. No complaints at all.
8/27/2023
Gwen H. VERIFIED CUSTOMER
The process yesterday went very smoothly. Everyone was very courteous and friendly.
8/26/2023
Christy S. VERIFIED CUSTOMER
They were all very professional and nice. I was told it would take a long time for my vehicle to get done and I was fine with that so I planned accordingly. I was very surprised when they called me a couple hours later to let me know my van was done. I will definitely be a repeat customer
8/26/2023
Chad B. VERIFIED CUSTOMER
Cole is awesome!
8/26/2023
Fred D. VERIFIED CUSTOMER
I'll look forward to seeing Dalton again at TS.thanks!
8/26/2023
Anita E. VERIFIED CUSTOMER
Matt was efficient, friendly, and professional. Upfront estimate alleviated any shock of cost of service. Appreciate the effort to find the part my 22 year old vehicle needed and finishing work the same day. 5 stars.
8/26/2023
Phillip D. VERIFIED CUSTOMER
I had a scheduled appointment but waited 90 minutes for a tire rotation and multi-point inspection.
8/25/2023
Shaun J. VERIFIED CUSTOMER
They did not reset the computer. It still tells me maintenance is required when I start it.
8/25/2023
Sarah F. VERIFIED CUSTOMER
My oil change and tire rotation service was completed in a very timely manne. I also appreciate the multiple spacious and comfortable waiting areas and friendly staff. Thank you!
8/25/2023
Dawn F. VERIFIED CUSTOMER
Matt was very courteous and helpful! He is an asset to your Toyota team.