Took an hour and a half for 35000 mile service with oil change that I brought in on appointment. Don't have to contact me
11/14/2023
Lesia O. VERIFIED CUSTOMER
I need to have these messages sent to my phone at ****-****-xxxx.
Thank you
Lesia
11/14/2023
Angela H. VERIFIED CUSTOMER
No need to contact me. I’ll be back for my Toyota needs. I made 2 unnecessary trips back for service and I live an hour away. And then my actual service took HOURS to change a tire. Please work on getting simple tasks at an hour or less.
Also, visit a Valvoline. They have an oil change down! Even keeping safety first! You should have an oil change service like that! In and out. Not in, hours later, out. Safety and Quality always being a top priority.
Just some suggestions…
11/14/2023
Chuck H. VERIFIED CUSTOMER
Professional services from beginning to end…
Job well done…
11/14/2023
Raymond L. VERIFIED CUSTOMER
I will be back for my next service.
11/14/2023
Gary B. VERIFIED CUSTOMER
Always prompt efficient in getting the service done in a timely manner.
11/14/2023
Ernest L. VERIFIED CUSTOMER
What was needed done , wasn't even checked
11/13/2023
Roy M. VERIFIED CUSTOMER
Problem wasn’t resolved. Gave me a suggestion to try (which was not correct) and charged me $80. If my problem turns out to be what I suspected, it should have been a simple diagnosis and fix.
11/13/2023
Roderick M. VERIFIED CUSTOMER
Has always been professional polite and expedient
11/13/2023
Jane J. VERIFIED CUSTOMER
Kept us updated informed about the progress. Very good care.
11/12/2023
Richard G. VERIFIED CUSTOMER
Perhaps a new thing; but I did not get a hard copy of the multipoint inspection Form. Also tire pressure was not adjusted to the correct pressure. The readings were low coming in and still low at 28 psi when I left. Makes me wonder what else was not checked…..
11/12/2023
Richard G. VERIFIED CUSTOMER
Perhaps a new thing; but I did not get a hard copy of the multipoint inspection Form. Also tire pressure was not adjusted to the correct pressure. The readings were low coming in and still low at 28 psi when I left. Makes me wonder what else was not checked…..
11/12/2023
Todd M. VERIFIED CUSTOMER
“Maintenance Required” notice STILL being displayed. This was the main reason we brought the Avalon back in. The detailing was perfect, so appreciate that but will need to bring in a third time for the setting.
11/12/2023
Erica S. VERIFIED CUSTOMER
Matt was friendly and my car was ready much faster than anticipated.
11/12/2023
Shanna H. VERIFIED CUSTOMER
Very prompt and friendly service!
11/12/2023
Wiley F. VERIFIED CUSTOMER
Extremely satisfied with the people and service. Thank you
11/11/2023
Michael S. VERIFIED CUSTOMER
The service manager, Andrew, corrected the experience. Joe Reeves’, attitude, customer service, knowledge about prior work history on my 4Runner was horrible. He also lied to me about the experience. I will not come back as long there is a chance Joe would be in any contact with me or around my vehicle.
11/11/2023
Michel D. VERIFIED CUSTOMER
I appreciate Cole’s time and patience in attempting to resolve issue with my Tundra. Thanks for the great customer service .
11/11/2023
Kenneth M. VERIFIED CUSTOMER
Great service!
11/11/2023
Elaine W. VERIFIED CUSTOMER
Lily as always is very helpful, courteous, and personable. She is an asset to the company with her professional yet warm communication. I am always glad to have her as my service person.