Lillie took very good care of me and made sure my Camry received top maintenance service. I appreciate her professionalism as a service agent.
Thank you
9/4/2024
Walter K. VERIFIED CUSTOMER
Did not get a car wash as stated I would.
9/3/2024
Jeff W. VERIFIED CUSTOMER
I was happy they were able to get me in on such shirt notice to diagnose my truck's issue.
9/3/2024
Glenn H. VERIFIED CUSTOMER
Everything was exactly
9/3/2024
Carl K. VERIFIED CUSTOMER
Awesome job
9/1/2024
Eric A. VERIFIED CUSTOMER
It took 1 hour and 45 minutes to get my oil changed and tires rotated. This is completely unacceptable. At 1 hour and 15 minutes I was asked if I wanted my breaks serviced. So it took that long to determine my brakes needed service? Wouldn’t that be when my tires are being rotated? I made an early appointment as I needed to be in Versailles at 10am. I didn’t leave the dealership until 10am. I have been coming to your dealership for service in my Camry almost the entire 13 years I have owned it. After today, I will begin looking for another place to have service done on my Camry. There is no way that the service I asked for today should take as long as it did. There were multiple people that came and went while I waited. Very frustrated and disappointed.
9/1/2024
Sally D. VERIFIED CUSTOMER
Check in went fine. Service was done quickly. When I was notified that the service was complete, I asked the person calling to make sure that I could pay over the phone because I would be picking it up after you closed on Saturday. He said he would have someone call me. After about 45 minutes of no one calling, I called and asked to speak to someone so I could pay and make sure I got my key back. I got an answering machine and no one called me back before closing. I now have to make an extra trip to pay & get my key
8/31/2024
Laura N. VERIFIED CUSTOMER
We did not get our valve stem caps put back on when we had our tires rotation. We went and bought Walmart covers but would like to have the toyota covers. It's not a really big deal but we need everything done.
8/31/2024
Wallace B. VERIFIED CUSTOMER
I’m very happy with the results of the clear coating of my Highlander. Thank you.
8/31/2024
Robert D. VERIFIED CUSTOMER
Service was good bit usually it gets a wash, maybe next time. ????
8/30/2024
Steven S. VERIFIED CUSTOMER
Very professional
8/30/2024
Marlin- Tmmk. VERIFIED CUSTOMER
Charlotte is very nice and helped me two days in a row with my oil change appointments. Both days she was the first person to speak when I came in she did a great job!
8/30/2024
Janice C. VERIFIED CUSTOMER
Lily is always a bright spot when getting my vehicle serviced. She is so personable as well as knowledgeable about what I need to do on my vehicle.
8/30/2024
Kenneth S. VERIFIED CUSTOMER
Overall very satisfied with my experience with Toyota South in Richmond Ky.
8/30/2024
Leeann S. VERIFIED CUSTOMER
Thankyou for great service always great sservice for over15 years
8/29/2024
Felecia S. VERIFIED CUSTOMER
Purchased new battery. Upset technician was unable to provide me the written paper document reguarding warranty for the battery. This should be available for the customer. I am still requesting the paperwork. Thank you.
8/29/2024
Garry J. VERIFIED CUSTOMER
Matt does an excellent job in the Service Department! He communicates well with the people and especially listens to his customers, which I feel is very important. He is a great asset to Toyota South and I appreciate the job he does????
8/28/2024
Anthony A. VERIFIED CUSTOMER
Charlotte Swords provided excellent service from scheduling through completion of requested service on my 2019 Highlander.
A true kowledgeable and professional team player for the Gate's Toyota team in Richmond.
8/28/2024
Kenneth S. VERIFIED CUSTOMER
Great service! They were so fast.
8/28/2024
Lynn M. VERIFIED CUSTOMER
Nice people- great service. Would like a waiting room away from the tv!