I arrived at 7:27 am for an appointment made online for 7:30, right when you open. I pulled up to the garage doors. I stepped inside to let someone know i had an appointment and would be dropping off the vehicle. The reply was “we dont open for 3 more minutes” i said “ Ok, do I need to go back outside?” The reply was indistinguishable from the person, so i waited outside until 7:30. Then another person came outside and expressed that “ you cannot pull into the door my car was in front of because it had a cone in front of the door.” I said “ok, no problem, i can move the car.” After they moved vehicles inside the building, they motioned me to come in. Then is when they asked if i had an appointment? The soft skills you have with your workers and how you treat people for a TOYOTA represented dealership are not good. Are all toyota owners treated this way when they bring a vehicle in for service? I would think that the service department would certainly be more courteous and respecftful than how i was treated.
10/27/2025
Veronique M. VERIFIED CUSTOMER
Thanks for putting air in my tires and rotating them.
10/25/2025
John R. VERIFIED CUSTOMER
Great service
10/24/2025
Kent M. VERIFIED CUSTOMER
Thank you
10/24/2025
Javier J. VERIFIED CUSTOMER
Had a great visit. Quick and easy
10/24/2025
Don F. VERIFIED CUSTOMER
Super job
10/24/2025
Joan S. VERIFIED CUSTOMER
Good job and friendly people.
10/23/2025
Todd G. VERIFIED CUSTOMER
I scheduled the earliest appointment available (8:15 AM) hoping I could be in & out quickly. I was told it would take 45 minutes but it took 1 hour 15 minutes. I was told “they got a little backed up”. You were only open 45 minutes before my appointment; how could you get that backed up?
10/22/2025
Don S. VERIFIED CUSTOMER
I’ve tried several times and somehow it doesn’t seem to get to you. I had a lot to say I guess it was too much for you to get.
10/22/2025
Michael L. VERIFIED CUSTOMER
Rick always handles things in a very professional and friendly manner.
10/22/2025
Jerry P. VERIFIED CUSTOMER
Trever is very helpful and a pleasure to work with.
10/21/2025
Mary A. VERIFIED CUSTOMER
My wife and I feel Heart Cities Service Center gives excellent service!
Thank You!
10/21/2025
Donna W. VERIFIED CUSTOMER
You’re welcome! Thank you Amber for being so thorough and helpful!
See you next time!
10/21/2025
Ruben S. VERIFIED CUSTOMER
Super fast, affordable and friendly
10/20/2025
Jonathan D. VERIFIED CUSTOMER
Keep up the good work
10/20/2025
Theresa B. VERIFIED CUSTOMER
Great people. Did a fantastic job.
10/20/2025
Nancy C. VERIFIED CUSTOMER
I’ll be back. Great service. Thank you
10/20/2025
Jane T. VERIFIED CUSTOMER
Thank you for always treating me kindly. Everybody is so nice, friendly and professional. My favorite location.
10/20/2025
Amber B. VERIFIED CUSTOMER
We were very satisfied with the service that Trevor provided and how quick it was. However, we would appreciate it if the service tech could remember to turn the switch back on for the liftgate. We had a moment of panic when the liftgate no longer was working this afternoon. Thankfully, Google helped us troubleshoot, and we discovered that button existed and is commonly switched off during an oil change.