He got the car fixed quickly and gave me a discount on a few things that were done. I really appreciate it!
10/29/2025
Darline M. VERIFIED CUSTOMER
Appreciated the timely service and support
10/29/2025
Janine C. VERIFIED CUSTOMER
Always pleased with the staff. Very courteous and helpful with questions and concerns.
10/29/2025
Don S. VERIFIED CUSTOMER
It would be my pleasure to express my feelings concerning the great folks at Heart City Toyota! Trevor was very professional and personable! I am completely happy with the service on my Camry! I look forward to next time...Thank You!
10/29/2025
Donald E. VERIFIED CUSTOMER
Gladly give Rick a thumbs up
10/29/2025
Dewayne H. VERIFIED CUSTOMER
Professuonal and the service was completed in a timely manner.
10/29/2025
Adam O. VERIFIED CUSTOMER
Overall, the service experience was good — the oil change and 5,000-mile service were handled well. However, I mentioned an internal rattle coming from the driver-side rear door area (around the handle) that happens when driving over bumps. I was told the issue was the roof rack being loose and that it had been re-tightened, but the noise is still there. It doesn’t seem like the source of the problem was actually checked within the door panel. The vehicle is brand new, and while I appreciate the quick service, I’m disappointed that the original concern wasn’t properly addressed. That’s why I marked “not completely satisfied.
10/28/2025
Edward M. VERIFIED CUSTOMER
Great Service Once AGAIN ! Cheers
10/28/2025
Susan B. VERIFIED CUSTOMER
Service was fine today
Thank you
10/27/2025
Don F. VERIFIED CUSTOMER
Did well
10/27/2025
William H. VERIFIED CUSTOMER
I arrived at 7:27 am for an appointment made online for 7:30, right when you open. I pulled up to the garage doors. I stepped inside to let someone know i had an appointment and would be dropping off the vehicle. The reply was “we dont open for 3 more minutes” i said “ Ok, do I need to go back outside?” The reply was indistinguishable from the person, so i waited outside until 7:30. Then another person came outside and expressed that “ you cannot pull into the door my car was in front of because it had a cone in front of the door.” I said “ok, no problem, i can move the car.” After they moved vehicles inside the building, they motioned me to come in. Then is when they asked if i had an appointment? The soft skills you have with your workers and how you treat people for a TOYOTA represented dealership are not good. Are all toyota owners treated this way when they bring a vehicle in for service? I would think that the service department would certainly be more courteous and respecftful than how i was treated.
10/27/2025
Veronique M. VERIFIED CUSTOMER
Thanks for putting air in my tires and rotating them.
10/25/2025
John R. VERIFIED CUSTOMER
Great service
10/24/2025
Kent M. VERIFIED CUSTOMER
Thank you
10/24/2025
Javier J. VERIFIED CUSTOMER
Had a great visit. Quick and easy
10/24/2025
Don F. VERIFIED CUSTOMER
Super job
10/24/2025
Joan S. VERIFIED CUSTOMER
Good job and friendly people.
10/23/2025
Todd G. VERIFIED CUSTOMER
I scheduled the earliest appointment available (8:15 AM) hoping I could be in & out quickly. I was told it would take 45 minutes but it took 1 hour 15 minutes. I was told “they got a little backed up”. You were only open 45 minutes before my appointment; how could you get that backed up?
10/22/2025
Don S. VERIFIED CUSTOMER
I’ve tried several times and somehow it doesn’t seem to get to you. I had a lot to say I guess it was too much for you to get.
10/22/2025
Michael L. VERIFIED CUSTOMER
Rick always handles things in a very professional and friendly manner.