I was worked to get my oil changed and tires rotated before I leave on a trip. I called 2 weeks in advance but the schedule was tight. Due to another appointment at the same time I dropped my car off early. It was done before my scheduled time!! Thanks for accommodating me and providing excellent service!!!
9/21/2023
Eric J. VERIFIED CUSTOMER
Thanks
9/20/2023
Beth S. VERIFIED CUSTOMER
The notice telling me about my needing new filters came after someone (not Courtney) said my car was all set. The person didn't mention anything about needing filters and claimed my car had been washed, which it had not. Then someone else called while I was driving home, thinking I was still there, to ask about the filters. They said not to worry about it, as did Courtney when I called from home after looking at the photos showing animal nests. It seems like someone could have walked over and discussed with me rather than assume I had received the photos. I sat for almost 2 hours for an oil change and am now unclear if I need to return before the next oil change.
9/20/2023
Orman T. VERIFIED CUSTOMER
All people we delt with were outstanding
9/20/2023
Bethany P. VERIFIED CUSTOMER
The chairs in lounge are old and very uncomfortable for short people or someone with back problems. They must be at least 10 yrs old and sink in the middle.
9/20/2023
Gregory V. VERIFIED CUSTOMER
Sara is the best!
9/20/2023
Mark S. VERIFIED CUSTOMER
Courtney answered my questions re: routine maintenance & made suggestions.
9/20/2023
Sandra R. VERIFIED CUSTOMER
Sara is awsome and went above and beyond
9/19/2023
Roy F. VERIFIED CUSTOMER
There is a deep scratch on the side of my van located on a freshly painted/replaced panel that was not there when the van got dropped off. There was a huge greasy foot print located on the passenger side floor. Also wife requested for you to look at which tire pressure sensor was damaged and that was never even completed. The panel that is scratched will need to be fixed my body shop, I will forward you the bill for the correction of this issue. Unacceptable!
9/17/2023
Frederick P. VERIFIED CUSTOMER
The bill is was hard to understand. The breakdown of the service provided didn’t match the total of the bill. However, Sarah Miles was polite and friendly.
9/17/2023
Sangwoo C. VERIFIED CUSTOMER
???? ???? ????.
9/16/2023
Paul C. VERIFIED CUSTOMER
Car unknowingly remained on after I thought it was turned off while in my garage after the oil change and tire rotate. The aux battery ran down and car would not respond in any way until I put a jumper to it. This period was approx 5-10 minutes. It should start today & if it does perhaps the tpws will reset. If not, I will need to jump it and take it in to your shop. Wish me luck
9/16/2023
Tom N. VERIFIED CUSTOMER
Sara was very knowledgeable on my rav4. She makes an excellent care care professional.
9/16/2023
Alex S. VERIFIED CUSTOMER
Great service. Korey is a great employee and helped immensely. I also want to thank the mechanics that did the work. I know replacing a subframe was not fun, but I appreciate the work.
9/16/2023
Pamela P. VERIFIED CUSTOMER
Korey was very helpful and knowledgeable. He answered all our questions with patience. Also his follow through was excellent.
9/15/2023
Victoria S. VERIFIED CUSTOMER
Everyone is great. But i would liked my screen fixed again .
9/15/2023
Ben L. VERIFIED CUSTOMER
The service department should do a better job answering incoming phone calls.
9/15/2023
Frans V. VERIFIED CUSTOMER
Courtney is always friendly and helpful with our service needs.
9/14/2023
Kimberly T. VERIFIED CUSTOMER
Just curious how long do you think someone should wait for an oil change on the average?
9/14/2023
Judy W. VERIFIED CUSTOMER
I will be very disappointed if the trim comes off again period but it will not be her fault. It will be the person that repaired it