I find my business is not important to akins and have only continued coming there due to my warranty. Over the last few years the quality of service and my confidence in akins has remained at an all time low. Unfortunately like so many businesses, with your company growth and increase in customer base, you have lost the personality and commitment many of us thought was worth the trip.
6/3/2026
Vernon R. VERIFIED CUSTOMER
Great work even better customer service
6/2/2026
Marty W. VERIFIED CUSTOMER
I will glaly complete the survey. Jaylynn was very professional and kept me informed on what was going on with my truck.
6/2/2026
Paragon Electrical. VERIFIED CUSTOMER
He was awesome!!
6/2/2026
Angela C. VERIFIED CUSTOMER
Melvin was fantastic and super helpful!
6/2/2026
Rawley P. VERIFIED CUSTOMER
He was wonderful and kind
6/2/2026
Jerry L. VERIFIED CUSTOMER
Melvin was amazing in his level of customer support that he provided. I will definitely be a returning customer
6/2/2026
Jerry W. VERIFIED CUSTOMER
You fixed the problem perfectly. Unfortunately, communication was poor. I dropped my truck off Wednesday evening for a Thursday am appointment and did not hear from you Thursday or Friday. I called Saturday morning and was told someone would call me back. I called again at 1:30 or so and was told the service department was closed for the weekend. Fussed to a sales manager and he had the service manager finally call at about 4:30. Couldn’t tell me anything but that he would call back Monday. Very unsatisfactory.
6/2/2026
Clean Water. VERIFIED CUSTOMER
Great service and customer service would refer and use again.
6/2/2026
Donald B. VERIFIED CUSTOMER
Love that Ford and Akins will pickup and return vehicles for service/repairs. This will definetly influence our next vehicle purchase
6/2/2026
Billy A. VERIFIED CUSTOMER
Jaylynn Nunn has done an excellent job keeping my F450 maintained to the fullest. She is an outstanding employee for Akins.
6/2/2026
John C. VERIFIED CUSTOMER
Great place! Great People!
6/1/2026
Mary C. VERIFIED CUSTOMER
Nice fellow
6/1/2026
Ronnie C. VERIFIED CUSTOMER
Convenient, efficient and professional. Grossly lack diversity in employees relative to clients.
6/1/2026
Joseph K. VERIFIED CUSTOMER
Thank you!
6/1/2026
Patricia H. VERIFIED CUSTOMER
We were in and out Didn’t have a long wait time.
6/1/2026
James B. VERIFIED CUSTOMER
Chris was very professional and did a good job
6/1/2026
Rod W. VERIFIED CUSTOMER
Chris was very helpful, and open about the likely “serviceability” of my 2015 Edge (350k+ miles), should I choose to proceed with various repairs. Including that a transmission replacement would be likely in the not too distant future. He did not push me toward any particular action, and fully discussed my options. I will likely talk with Akins staff about purchasing a new or used vehicle, and rely on Chris for future servicing of the vehicle.
5/31/2026
Benjamin S. VERIFIED CUSTOMER
Stop by Akins this morning to get my tires balanced, Don't know who did them but that's the smoothest riding truck in town thanks Akins ford an keep that person in your service area he was the best , Thanks Benjamin S
5/30/2026
Jerry H. VERIFIED CUSTOMER
Great customer service. Wesley was very friendly and very helpful. Awesome!