Mike **** always presents a professional demeanor. Vehicle was delivered in a timely fashion.
7/11/2026
John W. VERIFIED CUSTOMER
Professional, friendly, no “up-selling.”
7/11/2026
Brian G. VERIFIED CUSTOMER
The diagnostic and repair took much longer than I was told it would. I made an appointment on Wednesday morning at 9am and was told it could take up to 2 days to diagnose the issue. It wasn’t until Tuesday that I was called and told that the diagnostic was about to be run on my truck and the cost for it was also different than what my service advisor had me sign for. Furthermore, the price I was told was not the bill that was given to me at the time end. It was a little over 300 dollars more than what it should have been. After arguing with the service advisor I was able to bring the cost down some and just had to eat the rest of the added price due to some “extra parts” that needed to be fixed during my repair that I was never told about. Ever since I got this truck in ‘14 I have sent so many friends, family members, and coworkers out to yall for a new vehicle because I have always had a great experience. I even purchased another new f150 back in ‘24 and was happy with everything then. But, after dealing with this repair job and being lied to about the cost and timeline I’m starting to second guess my stance on the dealership.
7/11/2026
Noman N. VERIFIED CUSTOMER
This time looks like service representative was not in a mood to do his job. It was so unpleasant.
7/11/2026
Laura B. VERIFIED CUSTOMER
The Rep was polite and professional.
There was a sign that states BOGO OIL SERVICE. I HAVE RECEIVED THIS BEFORE, BUT THIS TIME IT DOES NOT APPLY BECAUSE OF THE OIL THAT IS USED…….THAT IS NOT WHAT THE SIGN STATES.
I BUY ONE I GET ONE…..
7/10/2026
Robert D. VERIFIED CUSTOMER
We were kept apprised of the progress of your troubleshooting, and that was appreciated.
7/10/2026
Wendy D. VERIFIED CUSTOMER
Vanessa is awesome. She is always very helpful with anything that I need.
7/10/2026
Blakely F. VERIFIED CUSTOMER
Mike is great to work with.
7/10/2026
Daniel M. VERIFIED CUSTOMER
Was told the service manager was gonna to call me back after I ask questions about the service and nobody has called back as of yet.(7/10/26 735pm, question was asked at 10am 7/10/26)
7/10/2026
Janice L. VERIFIED CUSTOMER
Always great service.
7/10/2026
Randy M. VERIFIED CUSTOMER
I visited the dealership to have my oil changed and tires rotated. Very little wait and everything was handled professionally and courteously. I will continue to bring all my vehicles to Akins for service.
7/10/2026
Trevor J. VERIFIED CUSTOMER
Mike was the best technician I have had at Akins. He was quick and knowledgeable and gave good advice. I would prefer for him to be my technician moving forward.
7/10/2026
William M. VERIFIED CUSTOMER
The associate who helped me was very efficient and great as his job.
7/10/2026
Thomas D. VERIFIED CUSTOMER
Always get great service and quality care.
7/10/2026
Debra A. VERIFIED CUSTOMER
All staff very efficient and repairs done in a timely manner. Thank you for making the waiting room enjoyable.
7/9/2026
Humaira Y. VERIFIED CUSTOMER
I was extremely satisfied with the service I received from both Vanessa Easley and Akins. They were professional, courteous, knowledgeable, and made the entire experience easy and stress-free. They went above and beyond to ensure everything was handled smoothly. I truly appreciate their outstanding customer service and would highly recommend them.
7/9/2026
William D. VERIFIED CUSTOMER
Truck shop did a great job. Melvin was awesome!
7/9/2026
Ralph W. VERIFIED CUSTOMER
Bobby's customer service is excellent & professional! He kept me updated & informed & offered options for me to consider.
HOWEVER: How does Akins justify the cost of labor you charge? Labor charges were more than the repairs!! Then you add insult to injury by charging your client a shop fee & 3% fee for credit card use?? At what point does that become the cost of doing business? I drive from SC because of your wonderful service but your maintenance charges are outlandish!!!
7/9/2026
J T. VERIFIED CUSTOMER
Well satisfied with the service I received thanks
7/9/2026
Pa V. VERIFIED CUSTOMER
Brandon was very kind and informative with my car. When asking questions he was quick and helpful.