It was Matt that was my service advisor and our communication was very difficult.
1/24/2026
Dedric S. VERIFIED CUSTOMER
Thanks guys , you’re the best at Lake Charles Toyota. Keep up the good work!
1/24/2026
Susan Z. VERIFIED CUSTOMER
I am not dissatisfied for the service I received today .I do have a question about the billing . I need new brake pads and you had none left in stock ? That is not a problem , however I was charged for them in advance ! Is this common practice? I sincerely hope that it will not be a problem for me when I bring my car in to have them installed . What happens if I can’t get in next week, or the brake pads take a long time to come in. I would feel better about just paying for it when I actually have the work done and the necessary materials needed are in hand.
1/24/2026
Toni F. VERIFIED CUSTOMER
I always enjoy my experience with Clay Hebert. He is kind and professional.
1/24/2026
Maureen L. VERIFIED CUSTOMER
Prompt and kept me informed. Appreciate the service!
1/24/2026
Christina C. VERIFIED CUSTOMER
Burton Leger and my service tech went above and beyond. Thanks Bery much!!
1/24/2026
Nypheteria C. VERIFIED CUSTOMER
Thanks for the help from Mr Jeremy N. For. Helping me get through a very difficult road block and also Mrs Angela M. For her very courteous in getting the work completed.Please understand I appreciate everyone at Toyota . But if possible I like to switch to Mrs Angela as our advisor for Nypheteria C
1/24/2026
Esther L. VERIFIED CUSTOMER
Very courteous and professional.
Kept me updated on my vehicle.
1/24/2026
Ashley R. VERIFIED CUSTOMER
Quick and great customer service.
1/24/2026
Jonathan B. VERIFIED CUSTOMER
Thought my fog light would be covered under the bumper to bumper warranty
1/24/2026
Eugene L. VERIFIED CUSTOMER
They could not find out what wrong the flot got stuck twice and perge valve was sticking and they can’t find out what causing it not happy with that
1/24/2026
Lee M. VERIFIED CUSTOMER
Everyone was very nice and I really appreciated all the free concession stand food! I was starving!!! Thank you!
1/24/2026
William B. VERIFIED CUSTOMER
I was so satisfied I called DeWanna Tarver to let her know how satisfied I was.
1/23/2026
Pamela P. VERIFIED CUSTOMER
Michael always gives great service.
1/23/2026
Catherine F. VERIFIED CUSTOMER
Clay was very helpful and friendly.
1/23/2026
Robert C. VERIFIED CUSTOMER
Service was great, price for parts and repair ridiculously high!
1/23/2026
James G. VERIFIED CUSTOMER
My glove box was completely emptied of all the contents including my glove box organizer and everything was left on my passenger seat and the floor board. If you can’t put it back like it was then don’t remove it!
Also why do you insist on putting 35 psi in the tires when it states on the drivers door to only put 30 psi. And the tires say too see manufacturer’s information for proper tire pressure.