Lake Charles Toyota Auto Repair Service

They were bery knowledgeable helpful i love there servicey next var will be a toyota

Satisfied, took my vehicle on time and was serviced in an appropriate time span.

Matthew Hicks is awesome!

Wonderful service department. Thank you, Matthew for wonderful customer service.????

Well being I first brought my car in on Dec. 10 and being dealing with issue since then I am truly disappointed… clay was always respectful but seemed dishonest in the very beginning! Telling about a women who brought her car in and rats chewing her wires and the warranty not covering her repairs made me uncomfortable. Having my car stop on me Wednesday after picking it up and calling me today saying you need a new starting and that I will have to pay for the rental because the warranty company won’t be open until Monday the. Telling me not to worry about it and an hour later calling me to say it’s not the starter it’s fixed u can come pick it up. I’m still nervous to drive it because I’m scared it will stop again because they said I needed a starter and honestly I felt like they just wanted the rental back. I appreciated The two techs that’s came to the spot where the car stopped on me but this interior. Experience clay made me feel like it was some how my fault and not the people who I trusted with my car. I’m not a mechanic nor a rep!! But things could have been handled better I feel it was rushed to get the rental back which is still bothering me! I just hope it’s truly fixed and my fuel tank is fixed and my starter is good even tho he told me it wasn’t.

Clay was knowledgeable and patient. He’s a great asset to your company.

I hate to say it but I’m extremely nervous about driving my vehicle home now!! Having it stop on me the other day… then telling me it’s the starter and an hour later no it’s something else I’m just scared to drive it now. I think I will still take it somewhere else to make sure my starter is ok! Hopefully everything is fine and I won’t have any issues but this experience was not a good one!

Changed my alternator quick on Christmas Eve! I wouldn’t have been able to get it done for days if not.

Gavan was pleasant and efficient with service advice.

Angela Mancilla provided outstanding service. She was professional, friendly, and kept me informed every step of the way. The entire experience was smooth and efficient. I truly appreciate her attention to detail and excellent customer care.

Annie was very professional and helpful. I was leaving for Houston, TX to spend time with my family for Christmas, and she got me in and out quickly. Great Service with a great attitude!

Excellent Service!

Michael always does a great job at greeting me and explaining what is being done that day for the service. He’s gotta be one of the company’s best in the service advisor role.

The Tarver Family has spent decades building a name and reputation on being the best in SWLA. Brandt is a direct reflection of the family oriented and professional business. Brandt called and asked for me to bring in my truck for repairs. I was greeted and ensured the repairs would take minimal time and would have my truck back before Christmas. Brandt lived up to it and the mechanics and technicians completed the job just as Brandt predicted. Professionalism all the way around.

Clay is such a great service advisory.

I appreciated the service provided!

Miss Annie was such a pleasure to work with the complete time! Everyone was nice and professional as always, but Miss Annie continued to be so nice and pleasant always, smiling, always happy, always trying to do her job the best she could to help satisfy the customers needs! A+

What is the point of an appointment when you still have to wait 1.5 hours for a tire rotation... someone needs to work on the schedule and respect people's time.

Matthew helped me so much with my car today..he is very courteous & on top of his job..I give him a big ????????????????????????????????????!!!

Always experience great service.