I had an appointment for 9am to get my oil changed, my tire pressure light checked and also to check my vehicle for an off and on check engine light. I explained my vehicle has been idling bad. I received a text message saying my oil change was finished at 11:14am and that they’re waiting for the diagnosis. That was the last I heard, no update on my vehicle on the oil change, tire pressure light or nothing. I waited there until 1pm. I finally went up to a sales person and explained that I needed to leave I had waited to long. At that time I was informed that my vehicle was never diagnosed. So what was going on from 1115am-1pm? I had an appointment at 9am that morning. I am a loyal customer to toyota and go there on a regular basis. I was not satisfied with my service experience at all. I am disappointed.
12/20/2025
Robert B. VERIFIED CUSTOMER
Clay always does a great job taking of our vehicles and making sure we are taken care of in a polite and professional manner
12/20/2025
Dwayne P. VERIFIED CUSTOMER
Well, done as usual.
12/20/2025
Karl K. VERIFIED CUSTOMER
Awesome rep...thank you!!
12/19/2025
James M. VERIFIED CUSTOMER
I had an appointment and still waited over 2 hours. I have a black chrome trim piece on the passenger side that is peeling. It went in the back for over 2 hours to say yes that piece needs to be replaced. When I get home I find the driver side that is bubbling and coming off. So, they didn’t check the rest of the trim? Just the one spot I showed them. If that is the case the advisor could have done that on checkin. I felt I was there for over 2 hours and they did not check all the trim. I had to call back to get the driver side ordered. (Sent pictures showing bubbling)
12/19/2025
Mary C. VERIFIED CUSTOMER
Good, courteous, customer service and
good repair on headlamp,
headlight alignment, and
resetting mtc needed light. Fair price.
12/19/2025
Vickie P. VERIFIED CUSTOMER
I was very satisfied with the service. The only issue I had was my car was ready and parked but I was not notified until I went to ask how much longer.
12/19/2025
Max L. VERIFIED CUSTOMER
Lack of communication.
12/19/2025
Tamara G. VERIFIED CUSTOMER
Michael is the best. I won’t go to anyone else. He’s stuck with me. ;)
12/19/2025
Craig P. VERIFIED CUSTOMER
Fast and easy
12/19/2025
Carol L. VERIFIED CUSTOMER
He was great and very friendly . First time I had him be my service agent .
12/19/2025
Hattie B. VERIFIED CUSTOMER
Please with Matt, very professional and can tell he loves his job
12/19/2025
Karen G. VERIFIED CUSTOMER
Always polite and professional in every way! Expert service department!!
12/18/2025
Billy C. VERIFIED CUSTOMER
Fast friendly service
12/18/2025
Debbie B. VERIFIED CUSTOMER
Very pleased!
12/18/2025
Jj G. VERIFIED CUSTOMER
Mr. Guillory is an extremely knowledgeable person regarding his job.
12/18/2025
Margaret A. VERIFIED CUSTOMER
Another good visit to the service department.
12/18/2025
Kathry B. VERIFIED CUSTOMER
I did not understand the charges and the rep could not explain them to me.