My truck had a fuel injection issue the entire time I’ve owned and I’m so happy I brought it to y’all because I know I can trust that the issue will be fixed.
3/8/2026
Dale R. VERIFIED CUSTOMER
Toyota did not accomplish what I needed accomplished.
3/7/2026
Connee R. VERIFIED CUSTOMER
Very nice and professional!
3/7/2026
Jacob T. VERIFIED CUSTOMER
Gavan Guillory handled my oil change at Lake Charles Toyota and he made it super easy. The wait wasn’t bad, he explained things clearly, asked if I had questions after. Great attitude, solid guy. I’d go back just for his service. Thanks, Gavan!
3/7/2026
Rawl B. VERIFIED CUSTOMER
The LCT service department is the only one I’ve used since owning my vehicle that should say a lot
Cheers RKB.
3/7/2026
Mary M. VERIFIED CUSTOMER
The girl handling me was not very friendly and I felt like she didn’t really enjoy her job. She was polite but just not very friendly
3/7/2026
Cheryl B. VERIFIED CUSTOMER
I waited 4 hrs and my car sat in parking lot ..I arrived at 8 at 9 we agreed to some services , since my car was at 100k miles …about 1500.00 worth but after 4 hrs and my vehicle still hadn’t begun with a excuse of motor having to be completely cool (I think sitting there for 4 1/2 hrs it was plenty cool ) I cancelled all remaining service . Was charged for something I didn’t request or agree to (headlight restoration ) I’d never had agreed to it bc my husband had recently done it himself by purchasing a kit ..I was so angry I paid the bill and left bc otherwise I’d have lost my **** !!
3/7/2026
Yamen S. VERIFIED CUSTOMER
Ryan, Matt and the whole team where great and went above and beyond to make sure I am taking care off! I appreciate it gentlemen .
3/7/2026
Randy B. VERIFIED CUSTOMER
Always pleased with the customer service provided by the employees
3/7/2026
Donna A. VERIFIED CUSTOMER
Barton did an awesome job!
3/7/2026
Larry M. VERIFIED CUSTOMER
Always got great service and friendly staff. Thanks y’all. Larry M
3/7/2026
Maria G. VERIFIED CUSTOMER
She is great
3/7/2026
Rachael A. VERIFIED CUSTOMER
Great team quality work
3/7/2026
Allison T. VERIFIED CUSTOMER
Appreciate your help!
3/7/2026
Rusty M. VERIFIED CUSTOMER
Matthew is a great service advisor he keeps me up to date with what’s going on with my vehicle and if I have some concerns he kindly answers all of my questions.
3/7/2026
Hixon'S Pest. VERIFIED CUSTOMER
Skip
3/6/2026
Hannah B. VERIFIED CUSTOMER
Nobody pressured me to make decisions. Taylor and Corey were both amazing supporting me through this process for the first time.
3/6/2026
Susan K. VERIFIED CUSTOMER
Miss Strickland was very sweet and professional.
3/6/2026
Allison K. VERIFIED CUSTOMER
I wish they would tell you on the phone during scheduling the appointment if the service will take 5 hours. They told me right when I got there this morning to “get comfortable” because it would take a while. That way in the future I can arrange a ride ahead of time and won’t have to wait the whole time in the lobby.
3/6/2026
Christopher D. VERIFIED CUSTOMER
Mr Nunez seems like a nice guy. Problem I have is making an appointment to have truck there early, even dropping off day before so I could have truck repaired before weekend. 8AM Thursday appointment. Called at 2PM and no one had even looked at truck. Called again at 4 and Tech had just finished. Asked Mr Nunez if I would have truck before weekend, he could not guarantee. Why make appointment if Toyota not even going to start till at least Friday. Told Mr Nunez to stop all work, I was coming to get truck. I will bring truck elsewhere to be repaired. Sorry I would not recommend Toyota Service Department.