Everyone is very efficient and answered questions without hesitation. The employees serviced with a smile and made you feel comfortable also. Very helpful and I’d recommend Toyota service 100%.
3/6/2026
Jessie R. VERIFIED CUSTOMER
She did a wonderful job, she explained everything to me and did a very clean job changing my sticker and putting the new one on,she was very nice,I think it very inportant when they tell you what they are doing, she was very very great and she did a amazing job
3/6/2026
Akber H. VERIFIED CUSTOMER
I bought my vehicle in 2024 in black, and last week I noticed the paint was starting to chip. I scheduled an appointment to get it repaired, but when I saw the service tech and manager, they gave me an unreasonable explanation that since it's out of warranty, I have to pay for the repairs. They also sent me an estimate. I explained that I expect the paint not to peel off like this, especially since I paid $80,000 for the vehicle. I am considering involving my attorney to review the case, and we will decide the next steps. Fixing the vehicle for $618 is a small cost for Toyota, given my lifelong loyalty as a customer. If my vehicle isn’t repaired, I will have no choice but to pursue legal action. Thanks.
3/6/2026
Jonathon H. VERIFIED CUSTOMER
Gavan is always great! Super great at what he does.
3/6/2026
Kenneth C. VERIFIED CUSTOMER
Best service department in Lake Charles
3/6/2026
Sandra J. VERIFIED CUSTOMER
Best dealership best personnel ever
3/6/2026
Evelyn S. VERIFIED CUSTOMER
Mr. Hicks very nice n competent.
3/6/2026
Ashley B. VERIFIED CUSTOMER
Great customer service very friendly and professional kept me updated with the car
3/6/2026
La. District. VERIFIED CUSTOMER
Matt. Went over and above expectations. Great people to do business with.
3/6/2026
Gary F. VERIFIED CUSTOMER
Great guy very knowledgeable about the products and services offered there.
On time and efficient.
3/6/2026
Robert E. VERIFIED CUSTOMER
Great service, no survey please!
3/5/2026
Elizabeth M. VERIFIED CUSTOMER
Andrea was kind, helpful, answered all my questions, addressed my concerns, she is a great communicator and for the first time in my life I felt comfortable having my vehicle serviced at a dealership. I felt like I have found a home to take my car to be serviced without reservation as to the service I would receive.
3/5/2026
Cathy L. VERIFIED CUSTOMER
More than satisfied. Once again I see my warranties are being honored & truth diagnose of the problem. Not just GREAT but GRAND customer service. Thanks Toyota TEAM thank you Gavin
3/5/2026
Jason B. VERIFIED CUSTOMER
Matt is punctual kind and considerate of his customers. Its always a pleasure doing business with him.
3/5/2026
Susie D. VERIFIED CUSTOMER
Always have great service at Toyota of Lake Charles.
3/5/2026
Gloria T. VERIFIED CUSTOMER
Great
3/4/2026
Jami F. VERIFIED CUSTOMER
I always get prompt and professional service at Tarver Toyota. My 4-Runner has been an outstanding vehicle since the day I bought it more than 12 years ago- solid, dependable, reliable. This fantastic vehicle coupled with the incredible courteous and efficient service I’ve always received makes me wonder why any one would buy a vehicle at any other dealership in or around Lake Charles. I wish only the very best to the Tarver family and those they employ!
3/4/2026
Jennifer R. VERIFIED CUSTOMER
Matthew Hicks always does a great job over the years with me.