Took a long time. For the 2 hours I spent at lake Charles Toyota. About half that time I watched one of the “service technicians” walk around and talk to people. He was flirting with a sales rep for about 15 minutes, talking to guy at the snack bar for 10-15 minutes. Shouldn’t he be working on vehicles and helping to get them out on time.
On when I first showed up. I sat in my truck for 15 minutes watching other service reps help everyone else. I had to write what I needed on a piece of paper before I could go sit inside for almost 2 hours.
The prices for the suggested items that needed attention on my truck were ridiculous. $62 for cabin air filter, $165 for differential oil change. Get real. Y’all are ripping people off.
Oh yeah I was supposed to get a car wash with a card I had but I forgot to show it cause I was so mad and just wanted to get the hell out of there.
I will not be coming back.
4/10/2026
Beckie D. VERIFIED CUSTOMER
I always get the best service when Michael is helping me. He is so friendly and knowledgeable and always make the experience great.
4/10/2026
Isaiah S. VERIFIED CUSTOMER
My service advisor was Miss Andrea I think that’s how you spell her name she is great and very helpful I would recommend her to anyone.
4/10/2026
Donald V. VERIFIED CUSTOMER
Great person caring and knowledgeable
4/10/2026
Linda E. VERIFIED CUSTOMER
Andrea is very professional. She is extremely friendly and listens to the wants and needs of the customer. Kudos to her for a job well done.
4/9/2026
Richard J. VERIFIED CUSTOMER
Everything was fine.
4/9/2026
David B. VERIFIED CUSTOMER
Work was done on time and correctly.
4/9/2026
George N. VERIFIED CUSTOMER
Great job!
4/9/2026
Melisa T. VERIFIED CUSTOMER
Was fast & convenient
4/9/2026
Adrian C. VERIFIED CUSTOMER
Matthew was kind and very through. Short wait time. Questions answered in a timely manner.
4/9/2026
Jodie O. VERIFIED CUSTOMER
Wonderful experience
4/9/2026
Craig S. VERIFIED CUSTOMER
Angela was perfect and I appreciate her professional and efficiency.
4/9/2026
William P. VERIFIED CUSTOMER
Good service!!!!!
4/9/2026
Joycie F. VERIFIED CUSTOMER
Very well pleased with the service
4/9/2026
Ronald S. VERIFIED CUSTOMER
Every time my truck service is complete my truck comes back with oil finger print all over the hood, side panels and door. This is my second or third time commenting on this. Everything else is good.
4/9/2026
Mitch F. VERIFIED CUSTOMER
Great service along with excellent people who are passionate about getting your vehicle finished in a timely manner.
4/9/2026
Acquanetta L. VERIFIED CUSTOMER
It’s rare to have someone serve a customer with such a pleasant personality, as was Angela Moncella. I was like, WOW! There was no rush nor anxiousness for me to hurry and say what I wanted, answer my question, nor point me to where I was to go. She repeated the name of the person I was to speak with. Angela get a SUPERB rating from me. (I wish all workers would be as caring, pleasant, and helpful as she was (is). ????????
4/9/2026
Ruby O. VERIFIED CUSTOMER
Y’all always satisfy me. Thanks
4/8/2026
Rachel C. VERIFIED CUSTOMER
Great customer service! Was in and out of there within an hour