I’m not a complainer but I set an appointment for an oil hand and tire rotation and it took an hour and a half to get it done. Also your people me I needed an an air filter because it was dirty and I got it done the last oil change paid if I’m not mistaken over 200.00 to get what was recommended. I don’t want to be buckled and dined over stuff. When I come to get an oil change. Tell me what I actually need and I will do it. This is the second truck I’ve bought in 3 years and I plan on buying more for me and my wife but if I have to wait this long to do routine maintenance and then get nickeled and dime. Maybe I should take my business elsewhere. Thank you
5/23/2026
Donita H. VERIFIED CUSTOMER
First time without AW or Matt and he was great!
5/23/2026
Cynthia O. VERIFIED CUSTOMER
She was an absolute listener.
5/23/2026
Sherry R. VERIFIED CUSTOMER
Have known Brandt since he was a kid. Hasn't changed. Polite, professional and friendly. Great service.
5/23/2026
Lenora A. VERIFIED CUSTOMER
My advisor is the absolute best. She goes above and bet for me!
5/23/2026
Paige Y. VERIFIED CUSTOMER
We hope to work with Michael again! So kind and helpful.
5/23/2026
Shannon S. VERIFIED CUSTOMER
Quick, and great communication!
5/23/2026
Carrie C. VERIFIED CUSTOMER
Friendly and knowledgeable.
5/23/2026
Rhonda W. VERIFIED CUSTOMER
Michael is polite, informative and detailed. Thanks
5/23/2026
Ray Y. VERIFIED CUSTOMER
Always the pleasant and reliable Mr Nunez! Excellent customer service!
5/23/2026
Robert C. VERIFIED CUSTOMER
The whole service experience was great, about the time I was wondering what was taking longer than I thought, I received a notification they were running a little behind and I had no further concerns, always a great experience dealing with LC TOYOTA SERVICE, thanks
5/23/2026
Alexia C. VERIFIED CUSTOMER
I am disappointed with my experience today. I was not seen at my scheduled appointment time and ended up waiting for nearly two hours. Unfortunately, I could not put the rest of my day on hold and had to reschedule. This was highly inconvenient and frustrating, especially given that I arrived for my appointment as scheduled.
5/23/2026
Paul S. VERIFIED CUSTOMER
The only concern I have is with someone going through my truck in the back seat in between the seats and the front seat!
5/23/2026
Brock R. VERIFIED CUSTOMER
Great service
5/22/2026
Susan C. VERIFIED CUSTOMER
I can't sing the praises of Lake Charles Toyota loud enough; the entire business, from service to sales, is like dealing with a loving family!
5/22/2026
Carolyn D. VERIFIED CUSTOMER
She was very sweet and knew her job. We were out of there in a jiffy. Very pleased with the service
5/22/2026
Jimmy C. VERIFIED CUSTOMER
Service was excellent
5/22/2026
Donna L. VERIFIED CUSTOMER
Thank You ???? ???? Friendly and Helpful Employees.
5/22/2026
Jared S. VERIFIED CUSTOMER
Barton was great!
5/22/2026
Annette N. VERIFIED CUSTOMER
Andrea was so amazing with the way she explained each of the mechanical issues (tires and sensors) and how she kept me updated through the process. I love your service department and the whole dealership is the best !