Lake Charles Toyota Auto Repair Service

Thanks grate service

My back lights are working. I should have gotten an official inspection sticker instead of a temp one. Never going here again.

I had an appointment but waited for 2 hours to have the oil changed

Courteous and professional, all I expect.

Always satisfied with my service.

I was there approx 3 hours, but Clay kept me informed the entire time. He's very professional!

Great team work

Great service

Always treated well Thank you.

Clay Hebert was a pleasure to work with. Very attentive and helped me with all of my concerns! I will definitely recommend him .

Clay Hebert was a great service man. But when you require appointments, then you should have planned well enough to be on time. I did get a loaner car and I appreciate that but don’t know I appreciate getting text messages last night and this morning asking me to bring the rental car back that my car was fixed they told me yesterday would take a half a day. I brought it in yesterday morning and they didn’t finish it until yesterday at closing time and then they sent me a text wanting me to bring the rental car back. I only drove the rental car to my house put it in the garage and left it there and came back to Lake Charles Toyota the next morning. I filled it out with gas. I don’t think it was topped off with gas, but I I filled it up, but y’all need to get a handle loan over booking your people and so if you require an appointment, I expect to go in on my appointment and get my car fixed. This was a recall and I shouldn’t have to wait all day. They said it was a half a day. I took it early in the morning and I didn’t get it back and they text me at 5 o’clock to bring the rental back and that I would my car was ready. I’m not blaming Clay Hebert. But your appointment needs adjustments. This was not the first vehicle you guys I bought a tundras Avalon and numerous other vehicles from y’all and our returned customer and I don’t appreciate being put on hole. I don’t appreciate you acting like I’m stealing your card texting me last night and then this morning. Just bring the car bring the rental back and if you got a recall on the car, I think you should make an effort for your employees to pick up the car and take it when it’s gonna be such a long time to fix it. You get an employee to come pick the car up and fix it and then bring it back. Very annoying thank you.

Christian is always to the point! Gets you in and out quick! Outstanding service!

Michael Guillory is a great advisor. He always answers all my questions about my vehicle and is very knowledgeable.

It was easy. Not much more I can say? Pull up, go inside, truck is serviced and you get a text, pay and leave. Haha! Pretty straightforward stuff.

Brandt has done an outstanding job of taking care of all my vehicles.

My service advisor was great! Very friendly and made sure I was happy with everything!

Very nice and professional. Pleasant to do business with. Smooth transaction.

Great Service, very Courteous

I and the company I work for have been part of the Toyota family for years. You’ve always treated me and my family with respect and dealt with any issue in a timely manner with the utmost professionalism thank you sincerely Timothy Cassia.

Michael is always very professional and friendly. Have been dealing with him for years and enjoy the relationship and he always remembers my name!