Nicolas was efficient, professional and did it all with a pleasant demeanor!
5/6/2023
Alexis W. VERIFIED CUSTOMER
Nic is always the best! And Toyota of Puyallup is the only dealership I trust with my vehicle!
5/6/2023
Crystal T. VERIFIED CUSTOMER
Great service!!
Thank you
5/6/2023
Jeffery D. VERIFIED CUSTOMER
Thanks for getting my out fast
5/5/2023
Louis S. VERIFIED CUSTOMER
The time prior to this service I dropped it off for an appointment I made weeks prior. Then they somehow didn’t notice the appointment and I had to wait several hours after when it would have been down. Today the service writer had difficulty finding my appointment. Then I had to call to find out it was done.
5/5/2023
Carmen R. VERIFIED CUSTOMER
The service seem to have gone OK I had no issues thank you for your promptness Jimmy Allen was my service Advisor he did a great job in letting me know all that was done in the service that I obtained I really appreciate it that ,thank you
5/5/2023
Shelley M. VERIFIED CUSTOMER
I was impressed by the personal care I received while at the dealership. It was a nice touch to receive a text after leaving my vehicle to reassure me that the car was in good hands. Thanks Stephen Hull!
5/5/2023
Peter N. VERIFIED CUSTOMER
customer service is great!
5/5/2023
Kamal S. VERIFIED CUSTOMER
I
5/4/2023
Douglas G. VERIFIED CUSTOMER
Very quick service this go around. The gentleman who logged me in etc was great!
5/4/2023
Joshua B. VERIFIED CUSTOMER
Overall it was great so I was satisfied. I did ask for a car wash and that didn’t happen. In the future I would like a car wash with the oil change and service. Thank you!
5/4/2023
Shawna S. VERIFIED CUSTOMER
I had an appointment for an oil change at 7:30 am. While I was there checking in I learned there was a possible recall with my vehicle , and agreed to have that checked out while it was there as I was dropping my vehicle off. Noon rolled around and I still had not received any updates on my vehicle . I called to get a status and the gentleman who answered the phone couldn’t find the paperwork or give me any updates and said “it should be done soon”. Finally 2 hours later I got a text message reply telling me my vehicle was ready. I was also never offered a car wash, as I heard others around me being offered. I believe the customer service I received was very poor due to the lack of communication and the extremely long delay that my vehicle was there. Dropping off means I’m just not waiting there in the lobby, it doesn’t mean I have all day to leave my vehicle there and then pick it up in rush hour traffic when it’s ready 8 hours later, when it was there for a basic oil change (that I had an appointment for) and a simple diagnostic test .
5/4/2023
Paul K. VERIFIED CUSTOMER
Everyone was very professional. The service was completed the service in less time than they had for me.
5/4/2023
Jennifer O. VERIFIED CUSTOMER
Appreciate your awesome service!
5/4/2023
Jack P. VERIFIED CUSTOMER
I was waiting for almost 5 hours to get 4 tires changed. That’s absolutely insane! I was told the wait was only 2 hours. Customer service was decent at best. Very unsatisfied.
5/4/2023
Paula B. VERIFIED CUSTOMER
The gentleman who helped me check out corrected several problems that had been overlooked. I’m seriously considering moving my service work to another dealer. The only reason I’m a maybe is because of the last person i dealt with.
5/4/2023
Delbert S. VERIFIED CUSTOMER
None, other than Thank You.
5/4/2023
Tim G. VERIFIED CUSTOMER
Blamed me for the rust on the hitch. Told me not to park the car outside. Told me that we hitched the SUV even though we don’t own anything to hitch! I can’t believe this is how Toyota is with customer service!
5/4/2023
Deborah W. VERIFIED CUSTOMER
Thank you James
5/4/2023
Edward H. VERIFIED CUSTOMER
Very welcome and friendly employees in all the departments that I have dealings with at Toyota of Puyallup. I will be a returning customer and will recommend to anyone looking for a nice smooth experience