Mr. Hill was great! He was able to clearly explain the procedure to me and everything went as predicted. Well done Toyota!
4/28/2023
Monica M. VERIFIED CUSTOMER
Friendly and efficient
4/28/2023
Pamela H. VERIFIED CUSTOMER
Everyone was was so nice and eager to help
4/28/2023
Anthony B. VERIFIED CUSTOMER
Rebecca was very kind and And explained everything to me
4/28/2023
Scott T. VERIFIED CUSTOMER
Victor was excellent and kept me informed throughout the service process. He was very professional and courteous. His communication skills are outstanding, and he took the time to ensure that I fully understood what was needed with my 4Runner. I will request him on my next service visit!!
4/28/2023
Kris D. VERIFIED CUSTOMER
I had to return because my wheel lock was not returned. Once I checked I noticed my spare tire kit was open and across my cargo area. I didn’t think to check prior to my oil change being done. But it is frustrating to have to return and have my gear not put back.
4/28/2023
Merlin M. VERIFIED CUSTOMER
Victor was very helpful as I checked in for servicing.
4/28/2023
Bryce E. VERIFIED CUSTOMER
She was absolutely amazing. She saw me waiting and asked how she could help. Gave me the run down on my vehicle and saved me from unnecessary maintenance. She called me early when my vehicle was done. Will be back definitely because of her personality.
4/28/2023
Philip N. VERIFIED CUSTOMER
Always a high class experience.
4/28/2023
Debra S. VERIFIED CUSTOMER
I’m not interested in participating in the follow-up survey.
Thank you.
4/28/2023
Garry T. VERIFIED CUSTOMER
Victor did a great job keeping us appraised of the status of our vehicle's brake repair. Thank you!
4/27/2023
Amanda D. VERIFIED CUSTOMER
Everyone was nice, but that last time I was there the rep confirmed I had one more service under my warranty. And that someone would go over options if I was interested in a service package at the next visit. Then this time I went in thinking is was a covered service the new rep said I was out of pocket and cost was 99.95. then mentioned that I used up my service at the last time I was in? I was confused. So service on my vehicle was fast like faster then I ever had there. Which made me think they didn't do what they normally do to my vehicle. Got my vehicle back and it wasn't washed and was told no vouchers for car wash any more? Got home to notice my ppwk had n/c in every column but I still paided $115 for what, friendly smiles?? Not happy about this visit at all
4/27/2023
Tommy S. VERIFIED CUSTOMER
He was knowledgeable , professional and personable.
4/27/2023
Manuel V. VERIFIED CUSTOMER
Sophia was very friendly, professional, and prompt.
4/27/2023
Robert P. VERIFIED CUSTOMER
I have always been happy with the service
4/27/2023
Matthew E. VERIFIED CUSTOMER
All is good ????. Thank you
4/27/2023
Dallas H. VERIFIED CUSTOMER
It took over 2 hours to complete a regular oil change service. We have been using Toyota of Puyallup for over 10 years to maintain our vehicles and almost every time the service is complete in less than 1 hour. We were not offered a complimentary 50% coupon for our next service, which had been a past practice from your dealership
4/27/2023
Ernie S. VERIFIED CUSTOMER
Great quick service
4/27/2023
Carolyn K. VERIFIED CUSTOMER
Always great , caring service and this visit with ‘James Allen’ was that and more. Thank you James and Thank you ‘Toyota’!
4/27/2023
Laura D. VERIFIED CUSTOMER
Jessica was very pleasing to work with. Nice and friendly customer service.