Chance did a great job explaining the report and spending the time answering all my questions. He is the standard that all your service team members strive for. I will ask for him in the future for all my service needs. Great job Chance!
4/23/2023
Eric G. VERIFIED CUSTOMER
As I pulled out of the service department on Friday something under the car immediately bumped under the car. I drove around the block and every bump in the road caused a metal thump under the car. I took it back and told them what was going on. They put it back on the lift and “removed the rock”. Considering the sound the said “Rock” was making AND that it’s a PAVED parking lot, there is simply NO WAY it was a rock. The “rock would have been the size of a softball! It had to have been a tool left behind. Everyone was super nice about it and was quick to fix the situation. What upsets me was the lack of responsibility of simply saying, “oops. Our mistake.” In this world of complete upside down, why is it so hard to be honest?
4/23/2023
Roxanne B. VERIFIED CUSTOMER
I requested the 30,000 mile service but the technicians only did a basic 5,000 mile service.
4/23/2023
Leslee P. VERIFIED CUSTOMER
Well done!
4/23/2023
Robert Y. VERIFIED CUSTOMER
Thank you for a prompt, polite and efficient service by the whole team. Thank you
4/22/2023
Raymond W. VERIFIED CUSTOMER
Very helpful and polite.
4/22/2023
Judy T. VERIFIED CUSTOMER
Nic was great and kept me updated throughout the repair process. My only complaint is that the wr I ng part was ordered so I had to return again
Judy T
4/22/2023
Johnny J. VERIFIED CUSTOMER
You guys are just the best!
4/22/2023
Lawrence C. VERIFIED CUSTOMER
He explained things well and listened good as well
4/22/2023
Aimee C. VERIFIED CUSTOMER
Nicolas was extremely helpful and got the job done in the amount of time he promised. I will definitely be back for future auto services!
4/22/2023
Cristeta A. VERIFIED CUSTOMER
Very satisfied
4/22/2023
Michael A. VERIFIED CUSTOMER
The lady cashier, Suzanne, at the front desk was very helpful and is great with customers. She is a real asset to your company. Thank you. Michael A
4/22/2023
Annyssa H. VERIFIED CUSTOMER
Jacob was very nice and helpful! Thanks
4/22/2023
Justin S. VERIFIED CUSTOMER
I had a 7:45 appointment and wasn’t out until close to 9:45. Watched my car sit in a parking space for over 30 minutes.
4/22/2023
Kristi T. VERIFIED CUSTOMER
Becca was incredibly friendly, informative, and patient during my interactions with her; she went above and beyond to make my experience comfortable and made me feel like I didn’t have to do anything with my vehicle that I didn’t have to do. I appreciate her flexibility with my financial and scheduling needs and look forward to more visits with the best customer service rep I’ve met in a very long time!
4/22/2023
Anthony S. VERIFIED CUSTOMER
A wash was not offered, and the maintenance light wasn't reset. I reset it myself but I shouldn't have to after waiting an hour for a simple oil change and tire rotation.
4/22/2023
Clay M. VERIFIED CUSTOMER
The service department was great to work with and answered all of my questions. I really appreciate the 2 techs that changed out my front marker lights that I supplied. Can you give them a huge thank you I couldn't of done them myself. My hands are to big to fit in the small space (LOL)
Thanks again.
Clay M
4/22/2023
Lucy R. VERIFIED CUSTOMER
The vehicle was serviced on time and it was overall a good experience.
4/22/2023
Suzanne S. VERIFIED CUSTOMER
I'm happy to have found you to care for my Toyota Highlander. I was treated very well by everyone who assisted me today. Thanks so much.