I appreciate being treated with respect and dignity! Your service was excellent!! Thank you, Sara B
4/18/2023
Janeah O. VERIFIED CUSTOMER
Excellent service, friendly, appreciated the timely manor the work was completed in.
4/18/2023
Jessica M. VERIFIED CUSTOMER
Jacob was awesome
4/18/2023
Ellie B. VERIFIED CUSTOMER
Jessica Tulloh was so kind. It was my first toyota care service and she was patient with my questions.
4/17/2023
Earl T. VERIFIED CUSTOMER
Great JOB all around Thank AARON
4/17/2023
Jacob D. VERIFIED CUSTOMER
Knowledgeable, timely, and courteous thanks for keeping my car in top shape.
4/16/2023
Sam A. VERIFIED CUSTOMER
That is nothing against Jessica. She did really well. However, another agent seems as she refused to assist me and ignored me until Jessica helped. The same agent did the same thing when I came to check on the car. I was told the car would be done in 1.5 hours, but it was done until 2 hours later. That was the first time I experienced this and I hope it would be the last time.
4/16/2023
Donald K. VERIFIED CUSTOMER
Done on time work was ok but wished they had washed the car after spending 2 k on repair
4/16/2023
Lorenzo V. VERIFIED CUSTOMER
I had my car's 120k miles service. I did not get the typical full inspection report that usually comes with it. The one that shows fluid levels, tire pressures, tire threads, brakes conditions, etc.
4/16/2023
Marissa J. VERIFIED CUSTOMER
Aaron was amazing! He was very helpful and kind. He went out of his way to make sure everything with my car would be taken care of. I couldn’t be happier with my experience.
4/16/2023
DIANNE M. VERIFIED CUSTOMER
Everyone, Monty and Andrew were amazing! Including the lightning quick turnaround on the towhitch installation!
4/16/2023
Sean D. VERIFIED CUSTOMER
Everyone was friendly and professional. Thank you.
4/16/2023
Brandon W. VERIFIED CUSTOMER
We were kept informed and all our questions were answered. Thank you!
4/16/2023
Bennie S. VERIFIED CUSTOMER
Dollen was very personable and at the same time very quick in handling my scheduled vehicle maintenance. He always had a smile and explained everything that was serviced on my vehicle and explained other possible areas the vehicle needs to be fixed. I never felt pressured. Thank you!
4/16/2023
Michael G. VERIFIED CUSTOMER
This oil change took almost 2 hours, longest time since I’ve experienced since I started having our vehicles serviced at Toyota of Puyallup, purchased at same.
I rely on the inspection report to maintain my wife’s 4 runner, didn’t receive a printout? Have lost confidence in Toyota of Puyallup.
Have an appointment on April 22 for my Tacoma, if service is as disappointing as today’s, I will have service at a competitive company.
Haven’t lambasted Toyota of Puyallup on Yelp, hopefully they will improve their customer service? Fingers crossed they do on the 22nd of April!
4/16/2023
Bethanne J. VERIFIED CUSTOMER
Haylee was a new employee but she was courteous and efficient ????????
4/16/2023
Steven H. VERIFIED CUSTOMER
The service on my vehicle had not been completed yet which was nothing to do with Rebecca. It has taken a few weeks to fix the problem with not much communication until Alexis reached out the other day for follow up. The dealership/ vender also lost the fob which was replaced. This whole process which I thought would take a couple days has know been weeks. Thank you to Alexis, our sales rep for touching basis with us.
4/15/2023
Calypso M. VERIFIED CUSTOMER
Fast efficient n great customer service! Thank you
4/15/2023
David P. VERIFIED CUSTOMER
I didn't get a report on any of the inspection. Just the page of the free oil change. I know my tires were rotated because I marked them. My black center caps are staring to flake off the paint from the rotations. Not sure if that is something that is avoidable.
4/15/2023
Gerald H. VERIFIED CUSTOMER
Service was very busy he took me to his kiosk right away and was extremely helpful