As always, I was very satisfied with my service experience. I miss the vacuuminterior and car wash services they offered in the past...oh well.
3/19/2025
Efrain C. VERIFIED CUSTOMER
Great service from Jacob!
3/19/2025
Sally M. VERIFIED CUSTOMER
I had to wait about 45 minutes after the car was parked out front. The last time was there I wanted windshield wipers replaced and they were not available, this time I let you know 3 weeks I wanted the wipers and you could not supply them again. I would have to make another appointment have them put on.
3/19/2025
Dayna M. VERIFIED CUSTOMER
Received a text from Kennedy identifying herself from Toyota of Puyallup offering to answer any questions we had.
3/19/2025
Lucas R. VERIFIED CUSTOMER
Extremely kind and had me through the paperwork in no time.
3/19/2025
Kevin R. VERIFIED CUSTOMER
Techs were unable to find what is causing the problem with my Tacoma. So we will need to bring it in a third time.
3/19/2025
Denise C. VERIFIED CUSTOMER
The problem wasn't fixed. The fuel still clicks off too soon before the tank is full. And the receipt said I received a coupon for Brown Bear Car Wash but I didn't get one.
3/18/2025
Edward B. VERIFIED CUSTOMER
Great job
3/18/2025
Paula S. VERIFIED CUSTOMER
Thank you
3/18/2025
Alexander A. VERIFIED CUSTOMER
Great Customer Service. Chance was awesome!
3/18/2025
Travis R. VERIFIED CUSTOMER
Jacob checked for me to see if I could have the service special on two vehicles I’ve maintained with you and was told that I could so I was happy about that.
3/18/2025
Tara J. VERIFIED CUSTOMER
It was a very positive experience.
3/18/2025
Kristi T. VERIFIED CUSTOMER
She was very attentive. Met me at my car and walked me to her desk. Updates me when my car was done
3/17/2025
Whitney C. VERIFIED CUSTOMER
Rebecca told me the lady did not put all the problems with the vehicle in the system, to where it could be all done in the morning instead of the afternoon.
3/16/2025
Donna B. VERIFIED CUSTOMER
Took over 1 hour
Promise 30 minutes
Never did additional of what I asked
And didn't report to me
I went up to desk n asked
3/16/2025
Eric P. VERIFIED CUSTOMER
Bill showed up on phone seemed very impersonal. I had optio to add a couple items but the total was up to maximum charge. 90 minutes for a tune up without an oil change. Then something that was to take 15 more minutes took almost 40. I had to go up to the counter myself on that as well.
3/16/2025
Daniel K. VERIFIED CUSTOMER
I received my vehicle back as dirty as I took it in. I expected it to be washed as part of the service.
3/16/2025
Gil C. VERIFIED CUSTOMER
Very helpful during the processing of my vehicle, from writing the RO.
3/16/2025
Larry P. VERIFIED CUSTOMER
Great service team to work with. Have used multiple Toyota dealerships over the years. You guys are awesome and care about your customers.
Larry P