Nic was great as usual. Length of time for service to be done was a bit long. Thanks Nic.
3/22/2025
Bienvenido B. VERIFIED CUSTOMER
Thanks
3/22/2025
Nickole C. VERIFIED CUSTOMER
It would be nice to know beforehand that I was gonna be charged $185 for a diagnostic fee. Especially after I was already charged $100 diagnostic fee, paid by the warranty company but still.
3/22/2025
Kelly B. VERIFIED CUSTOMER
Thank you for taking additional time to research my account and figure out why we were seeing things on there that didn't make sense. I also appreciate the clear communication and fast service. You showed you cared, and I appreciate that.
3/22/2025
Jasmine B. VERIFIED CUSTOMER
Monty Montague was a phenomenal & outstanding Sales Rep! He went above & beyond!
3/22/2025
Steve M. VERIFIED CUSTOMER
Thanks for the speedy service.
3/22/2025
Cathy N. VERIFIED CUSTOMER
Cynthia was professional and easy going attitude!
3/22/2025
Andrew T. VERIFIED CUSTOMER
Not satisfied at all. Waited 3 hours and checked with the front desk only to find out my car hasn’t even been started on because of misplaced paperwork. Took 5 hours to get a diagnostic done. Had to miss work. This is the 4th time I’ve had something like this happen at this place. Never again. You should’ve paid me! Instead i paid $173 for a 5 hr wait and missed out of $350 at work
3/22/2025
Maueritta M. VERIFIED CUSTOMER
Very knowledgeable when I asked questions. Appreciate that and nice
3/22/2025
Hien N. VERIFIED CUSTOMER
Good
3/21/2025
Christian I. VERIFIED CUSTOMER
I brought my vehicle for service yesterday 19th March 2025, after the tires was swapped, I realized many knife marks all over the tires no body even told me that my tires was sliced with knife, it was so bad and so open to notice, if I had ride on I-5 with the car, who knows, something bad might have happened. Thank God that I noticed. I don’t know who did it, but as a professional, they were supposed to alarm me that my tired was in a great danger. I can’t believe any professional motor safety service would be so careless. I had to quickly buy all the four tires from Discount Tire.
3/21/2025
Marianne V. VERIFIED CUSTOMER
Everyone was considerate and helpful. A very good experience.
3/21/2025
Stephen W. VERIFIED CUSTOMER
I appreciate Kennedy's patience with me as I have probably been a major pain to her. But I think everything has been resolved, I'm not sure what I'm hearing, but I'm not able to hear it with the mechanic in the car. When it's just me, I hear a bit of a clunk, but when someone else is in there, there is no clunk so he assured me that nothing was loose and everything looked good so I'm not gonna worry about it. And if down the line, something is wrong. I trust that I'll bring it in and you guys will get right on it. You're excellent from the front door all the way through to the service department and back onto the road. I appreciate your customer service and excellence and thank you for all your help.
3/21/2025
Steve R. VERIFIED CUSTOMER
Great service
3/21/2025
Richard M. VERIFIED CUSTOMER
Yes,absolutely.
3/21/2025
Kayla W. VERIFIED CUSTOMER
It was a seamless visit. Everyone communicated well and was very friendly.
3/21/2025
Christie S. VERIFIED CUSTOMER
Always a good experience visiting Toyota of Puyallup. My car was ready ahead of time and everyone was professional and friendly.
3/21/2025
Gerald B. VERIFIED CUSTOMER
Toyota of Puyallup is a trustworthy operation that I admire. Getting kind of expensive and hope there will be more coupons in the future for us retirees. Thank you!
Jerry B
3/21/2025
Michael G. VERIFIED CUSTOMER
Cynthia did a great job checking me in, keeping me updated and was just the best. Everyone there always does a great job so I wasn’t surprised. Looking forward to my next visit already.