Andrea was very polite , knowledgeable and helpful.
3/21/2025
Patty H. VERIFIED CUSTOMER
Thank you for your timely service on my Pilot!
3/21/2025
Doug Y. VERIFIED CUSTOMER
Kept me informed and didn't try to oversell
3/20/2025
Kimberly A. VERIFIED CUSTOMER
Always an awesome experience at this Toyota
3/20/2025
Beatrice P. VERIFIED CUSTOMER
Thank you
Thank you very much ????
3/20/2025
Warren H. VERIFIED CUSTOMER
Elisabeth Bridges did an outstanding job in explaining the details of the work that was needed on my car. She provided me with a loaner and kept me informed as to the status of my vehicle. She represent the epitome of great customer service.
3/20/2025
Julia W. VERIFIED CUSTOMER
I called to make the appointment for my 5,000 mile service for Saturday 3/15 as I would be off work that day. I was told that I was also eligible to receive my 2nd key, but that that service could only be completed Monday - Friday, so I made the appointment for Tuesday, 3/18 even though that was significantly less convenient as I worked over night the night before and would be exhausted at the appointment - but since I wanted to get the 2nd key - and I live in Seattle - I wanted to do it all in one appointment. After they called me up to tell me that the service on my car was complete, they informed me that they didn’t do the 2nd key because they had forgotten to order it, and didn’t have the key available in house - but that I could return the next day to get it done. Since I live 45 min to an hour away, this is super frustrating. I am never in Puyallup, and I made time out of my schedule to be there at a less convenient time specifically to get the key. Not sure how this can be reconciled, but I am less than thrilled with the service that I received.
3/20/2025
Allan L. VERIFIED CUSTOMER
She was fast and courteous. My car was ready in record time.
3/20/2025
John D. VERIFIED CUSTOMER
Always an incredible job taking care of our 2009 Highlander Hybrid. They were able to troubleshoot a minor noise issue and also were able to replace bulbs that we needed. Becca kept us posted about the issue and we are happy with the results. Plus the coffee and snacks are the best part of it. Leaving with a hot fresh Cappuccino and pretzels made my trip home so much more enjoyable!!! Keep up the great work!!
3/20/2025
Kenneth K. VERIFIED CUSTOMER
Thank you
3/20/2025
Michelle F. VERIFIED CUSTOMER
Nic did a good job on communicating?And assuring me that toyota will fix the problem with my car. It gave great confidence that toyota would do a good job!
3/20/2025
Stephen P. VERIFIED CUSTOMER
Thank you and completely satisfied yes professional staff everything said they would do came up exactly just that way
3/20/2025
Michael S. VERIFIED CUSTOMER
Andrea was vey courteous, friendly and professional
3/20/2025
Ann Marie. VERIFIED CUSTOMER
Very pleasant
3/20/2025
Wendy M. VERIFIED CUSTOMER
elizabeth was very pleasant and helpful
3/19/2025
Robert M. VERIFIED CUSTOMER
I trust you because you use genuine parts
3/19/2025
Teresa C. VERIFIED CUSTOMER
Jacob was great
3/19/2025
Caroline D. VERIFIED CUSTOMER
Wonderful service - fast and efficient. Thank you!
3/19/2025
Deborah D. VERIFIED CUSTOMER
Nic is always friendly and efficient and listens to us regarding our toyota Rav.
3/19/2025
Linda B. VERIFIED CUSTOMER
They were very busy but they were done with my car quickly and they did a great job.