I was 45 minutes early. Andrea checked me in and was careful to explain that she could not promise an earlier completion. I appreciate the information. The check in was efficient and professional as was the follow up and explanation of the health report. We purchased this car in Puyallup in large part because of the great service we we had received on previous vehicles.
8/1/2024
Aaron L. VERIFIED CUSTOMER
Better service then I expected Nicolas went above and beyond
8/1/2024
Kiersten A. VERIFIED CUSTOMER
Nick was a fantastic service advisor. He kept me well informed on the status of my vehicle and was very pleasant to work with. I look forward to working with Toyota of Puyallup for any/all service needs.
8/1/2024
Gary E. VERIFIED CUSTOMER
Very well done
8/1/2024
Corrin C. VERIFIED CUSTOMER
Thank you!
8/1/2024
Glenda S. VERIFIED CUSTOMER
Good job
8/1/2024
Pornphen R. VERIFIED CUSTOMER
It is not too long to wait and good customer services
8/1/2024
Faith H. VERIFIED CUSTOMER
Excellent work and customer service
8/1/2024
Deborah N. VERIFIED CUSTOMER
thank you I received very very nice courteous attention to my car and my concerns Nicholas was very polite and explained everything that had happened thank you very much
sincerely Deborah N
8/1/2024
Patricia W. VERIFIED CUSTOMER
she was very friendly and professional.
7/31/2024
Shawn S. VERIFIED CUSTOMER
We have dealt with Nic in the past at Toyota. He has always given us above standard service. We understand that in the service industry, you need someone who can take the brunt of issues that come through your shop. Nic has proven to us that he is the perfect person to do this with the issues we have faced with our Matrix. We are happy to work with him more in the future.
7/31/2024
Orv E. VERIFIED CUSTOMER
Rebecca went the extra mile to get the job done .Thank you
7/31/2024
Molly M. VERIFIED CUSTOMER
Super fast and friendly service.
7/31/2024
Mel H. VERIFIED CUSTOMER
1. The call line and service are not on the same page.
2. I requested three things to be done when I made my appointment. When I arrived at the service center in Puyallup Toyota, they didn’t know what was going to be accomplished.
3. I know what quality Toyota service looks like and this was not it. If you want to shadow a quality Toyota service center, go to Fred Anderson Toyota in Charleston SC.
7/31/2024
Robert C. VERIFIED CUSTOMER
Everyone there are kind and professional. Glad the cookies are back too by the way.
7/31/2024
Anne M. VERIFIED CUSTOMER
Always have good service here have been coming here for more than 20 years
7/31/2024
Jeffrey P. VERIFIED CUSTOMER
Needed xtra key made, astounded at the cost. I got an email for 15%off accessories, called to see if it applies, no but then manager would allow it. I was expecting almost $90 off as times are really tough right now but only got 15% off labor totaling$37. While very appreciated it still not exactly honoring the coupon as I thought. Then waiting for my car in the lobby, half the people weren’t told their car was ready, customers saw the car parked and had to ask to see if car was ready, cars were and mine being one of them. I also had a punch card for a free oil change you are no longer doing-going all pre-paid- why are you taking away the smallest incentives from customers? Crazy!! On the punch card, I was on the last punch so now I’m on a free one-I doubt that, you’ll find a way to charge me for something to keep the building and number of staff . Disappointed that Toyota couldn’t take the full 15% off the equipment as well
7/31/2024
Julie D. VERIFIED CUSTOMER
She was very helpful! Thank you.
7/30/2024
Brady P. VERIFIED CUSTOMER
I had asked to have Jessica confirm my home address could be put into the “home” setting before I left to verify the repair / update had been completed. This setting functioned prior to me bringing my truck for the initial service the week before. She would not. I have been thru this a couple of years ago with your service department. After discussing the situation with Toyota brand engagement and connected services I am under the impression there IS something wrong with the chip. It has been tampered with or is not the one that was originally in my vehicle. There are quite a few things to going on with the app that point to this . I will be contacting you or expect you may be prompted to contact me in the next couple of days.
7/30/2024
Ronald S. VERIFIED CUSTOMER
She was very easy to work with and did a great job, very professional.