Chance Hemby is a great employee. Helpful as always.
8/3/2024
Sandra D. VERIFIED CUSTOMER
Highly satisfied with Nick. In fact, if I had to go back in for any other service needed, I would keep my eye out for him, hoping for his assistance.
8/3/2024
Owen H. VERIFIED CUSTOMER
Having to come down to drive my own car to show you that my steering wheel was shaking was unacceptable.
8/3/2024
Frank W. VERIFIED CUSTOMER
Very polite, professional, and personable.
8/3/2024
Diane C. VERIFIED CUSTOMER
Yes im satisfied and its fast.
8/3/2024
Penny F. VERIFIED CUSTOMER
Becca and Dollen we're incredibly helpful-so was the Vallet man who Parks the cars and a mechanic who came to talk to me. I had a lot of questions and wanted a lot of answers and they went out of their way to really help me- gave me a little discount-explained the bill- showed me the parts and gave me excellent service. Thank you ????????
8/3/2024
Sandin G. VERIFIED CUSTOMER
Was I given the darkest legal tint? It’s what I asked for. Maybe it is but I cannot tell. Thanks.
8/2/2024
Rajesh L. VERIFIED CUSTOMER
The persons that checked us in and out were wonderful!
8/2/2024
Roy C. VERIFIED CUSTOMER
Na
8/2/2024
Mark Lester. VERIFIED CUSTOMER
Andrea made my experience seamless and painless. Working in customer service, I think we take for granted our great employees. She was awesome and I hope she gets what she deserves!
8/2/2024
Kimberly K. VERIFIED CUSTOMER
Rebecca was excellent!!
8/2/2024
Jeffrey S. VERIFIED CUSTOMER
They left my cabin filter in the shop and left my glove box on the floor of my car. I understand things happen, but how did the person driving my car to a spot not notice? The man who checked me in was fantastic.
Things happen and no one is perfect, we are always improving as humans. It was quite a shock to believe your vehicle is done and it’s not.
8/2/2024
Sherrie S. VERIFIED CUSTOMER
Kennedy was very helpful in addressing my concerns. She has excellent customer service skills.
8/2/2024
Ronald S. VERIFIED CUSTOMER
Very courteous at check in. Plus, the work was done very quickly.
8/2/2024
Luke S. VERIFIED CUSTOMER
Good job! She seemed really knowledgeable
,thorough, and nice!
8/2/2024
Glenda D. VERIFIED CUSTOMER
Simply had a 75,000 mile service done. Was recommended a few items (some of which were NOT needed, yet marked in red. I decided to let them change spark plugs. As soon as I got my car back, it was instantly different. There was an odd sputtering and shake every minute or so and car would idle low and almost felt like it was going to die. It has NEVER done this in the 14 years I have owned it. I called and let them know, and they said to bring it back in. Long story short, the tech came outside and heard and felt what I was talking about. He took it back and an hour and a half later I was told by the service advisor it was better. Well it wasn't . In fact, it's possibly worse! Let me say that I am a LONG time customer. I am sickened by this incident. I'm not sure what they did to my car but it's not the same at all. My faith in Puyallup Toyota is no more.
8/2/2024
Jeff M. VERIFIED CUSTOMER
Nic was great but after driving with the new tires I have a vibrating that was not there before. I scheduled an appointment for you to look at it next Wednesday
8/1/2024
Erin A. VERIFIED CUSTOMER
Thank you for taking care of my car! ????
8/1/2024
Tammy W. VERIFIED CUSTOMER
because of buyers inspection I bought my new used Toyota Tacoma with piece of mind. I respect all of your team work & answered all of my questions. THANKS KENNEDY ????
8/1/2024
Angela Z. VERIFIED CUSTOMER
Treated with courtesy and good knowledge of my car and my needs. Made sure to pick an oil change plan that reflects the use of my car and the usual span between services. I appreciate the heads up on when I may need to buy tires so I can budget for them. Great service as always.
Comfortable waiting room to read a book and enjoy a cup of coffee.