Jimmy was very professional and straight to the point. The service was quick and worked well for my schedule.
5/17/2024
Robby A. VERIFIED CUSTOMER
will never do business with toyota of tacoma ever again very bad experience with them, will take the drive further out to toyota of Puyallup !
5/17/2024
Laura L. VERIFIED CUSTOMER
All the services were good except that I reported that the hood of the car does not pop open. It will only pop open after I start driving down the road. I know where all the latches are, I’ve had the car for about 6 years and have had the hood opened before. It’s supposed to pop open enough for my fingers to get under the hood and then I can release the latch under the hood. I was told that it worked like it’s supposed to. I should have had them do it with me before I left, but didn’t. I went home and tried it again, with my husband, and it did not open just like I had said.
5/17/2024
Eva D. VERIFIED CUSTOMER
Very pleasant experience
5/17/2024
David M. VERIFIED CUSTOMER
My service appointment was written up but never posted in the system so when Rebecca looked me up she found nothing she was professional and thought to look for the paper work. Finding the written order and provided me with a loaner car and my requested services. Excellent customer service, good job.
5/16/2024
Joanne C. VERIFIED CUSTOMER
I am not happy with my car, I live on a gravel road and I am repeatedly having to come on and have rocks removed from the suspension. This is sold as an off road type vehicle and this should not be happening. I was told this is an ongoing problem with many toyotas and that there isn't a fix. That being said everyone in the service department was great and I'm very satisfied with the service department.
5/16/2024
Kimberly J. VERIFIED CUSTOMER
Poor communication with young woman @ service desk around 12 noon. She said you did not have wiper blade refills. I asked her to find out when the parts would be in stock. After a few minutes she came back and said the parts WERE in stock. Great! I said. She came back a 3rd time to tell me the last time I came in for blade replacements
5/16/2024
Suzanne S. VERIFIED CUSTOMER
The service experience was excellent. Everyone was very helpful and professional. There was only one thing that was confusing and frustrating. When we entered our SUV, the passenger seat was in the fully reclined position. We couldn’t figure out why that was done and why it was not returned to its upright position. We are still pleased with our service and will continue to bring our vehicle there. We suspect this was just an oversight by the technician and by the person who parked our car for pickup.
5/16/2024
Gary E. VERIFIED CUSTOMER
Charged for today's "repair" was unnecessary.
5/16/2024
John A. VERIFIED CUSTOMER
Couldn’t be happier! Nic was professional personable helpful and kind. His respect for my ancient Camry was appreciated. The loaner car he offered saved my day stranded on a Friday afternoon an hour from home.
Five Stars ????
5/16/2024
Carolyn K. VERIFIED CUSTOMER
Toyota of Puyallup always treats me good????
Thank you from my ??
5/16/2024
Jonathan H. VERIFIED CUSTOMER
Nic is an awesome customer service representative! We have always had a great experience at Toyota of Puyallup! Thank you!
5/16/2024
Wally G. VERIFIED CUSTOMER
Well done, well knowledged
5/16/2024
Harold W. VERIFIED CUSTOMER
Nic is very knowledgeable and was very helpful to me. Because of my experience with the service department at Toyota of Puyallup I will send friends there to benefit from their great service department.
5/16/2024
Vicki P. VERIFIED CUSTOMER
She was awesome
5/16/2024
Luann K. VERIFIED CUSTOMER
Elizabeth was very helpful as well as the gentleman that checked me out. Unfortunately I don’t remember his name but he was very helpful as well.
5/15/2024
Carrie R. VERIFIED CUSTOMER
Jessica was great to work with. I did get home to find some deep scratches on the side. I'm not sure if a hose was dragged in it and did it or if the car wash did :( super bummed because they weren't there before and I noticed it right away
5/15/2024
Georgiana B. VERIFIED CUSTOMER
Thank you Nic for your excellency customer service always, Best wishes